Sage 100

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  • 1.  Conflicts Expanding Customer Number?

    Posted 06-07-2019 12:59
    Are there any known conflicts with third parties (Avalara, etc) from expanding the Sage Customer number from 7 to 20 characters?

    I’m pretty sure there aren’t but a customer is asking.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 2.  RE: Conflicts Expanding Customer Number?

    Posted 06-07-2019 13:01
    Haven't heard of any and the expanding customer number feature been around for while in Sage 100

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    Moira Goggin
    Executive Director
    90 Minds, Inc.
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  • 3.  RE: Conflicts Expanding Customer Number?

    Posted 06-07-2019 13:02
    I had one with ACS's WOEP.  When the client was creating work orders from Sales Order Entry, it was using the 7 digits.  The client had customer numbers like CUSTOMX and then CUSTOMX-MI, CUSTOMX-IL, CUSTOMX-IN, etc.  So it JUST SO HAPPENED that there was a 7 character version of the longer customer numbers.

    Anyway, Ron fixed it and all is well now, but it was an issue for a while in 2018.

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, and Cagney
    Beth Bowers
    269-445-1625
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  • 4.  RE: Conflicts Expanding Customer Number?

    Posted 06-10-2019 11:51
    Thanks for the feedback.

    Turns out they want to expand the customer number ( easy ) and also renumber some of their customer accounts.

    They are using AVATAX and CertCapture and I'm wondering if this renumbering will cause issues with Avalara?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 5.  RE: Conflicts Expanding Customer Number?

    Posted 06-11-2019 10:02
    We just had some miscommunication over customer numbers in a new Avatax implementation between customer and Avalara. Avatax definitely relies on Sage Customer number, including Div prefix. So they need to renumber in both places.

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    Jerry Norman
    Smartbridge Partners
    Austin TX
    512.419.1444 x112
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    Original Message


  • 6.  RE: Conflicts Expanding Customer Number?

    Posted 06-11-2019 15:27
    This customer is using Certcapture so I'm definitely thinking there must be some work involved to change the numbers that Avalara is tracking. I advised they open a support case with Avalara to get the answer.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 7.  RE: Conflicts Expanding Customer Number?

    Posted 06-11-2019 15:52
    Our customer's problem was first with CertCapture. So, yes, they will need to change the customer codes on the Avalara side. 
    Does anybody use AvaTax without also using CertCapture?

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    Jerry Norman
    Smartbridge Partners
    Austin TX
    512.419.1444 x112
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    Original Message


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