Just FYI... Dan Burleson has agreed to be a Community Responder, Anne is finalizing billing him at the new $ 250/year, and getting him added back to the community. With Badge, I believe. Amber Prayfrock and I have a meeting scheduled tomorrow with Beth Bowers; asking her to be a "Subject Matter Expert" for our Sage 100 Communities in Higher Logic. I'll report back after our meeting.
- Community Managers: Oversee the community, moderate discussions, ensure guidelines are followed, and act as a liaison between the technical team and the users. They may escalate complex issues or questions that require higher-level expertise.
- Subject Matter Experts (SMEs): Designated professionals or experienced community members who have deep technical knowledge in specific areas. SMEs are responsible for providing detailed, accurate answers to complex technical questions.
- Community Respondents: Active community members who regularly contribute to the discussion and answer questions. They should have expertise in relevant technical fields but may not have the depth of an SME. Their role is to help with day-to-day inquiries.
- Moderators: Ensure discussions remain civil, on-topic, and within the community guidelines. They may assist in directing questions to the appropriate respondents or SMEs.
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Madeline Stefanou
RKL eSolutions, LLC
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