Sage 100

Client on 4.50.4 just started receiving a message when going into most update processes (sales journal, AP invoice register, etc): Error in definition of screen item. The error info makes me think customizations, but this client doesn't even own custom office. I found a KB article referencing SY_Personalize, which I renamed and let the system recreate, but no luck. This is occurring on all workstations and we are not aware of any network changes. They can click through the two errors attached and then proceed, but I'd really like to figure out how to resolve this. Side note, it doesn't come up in any GL update process and there is no record of the error in the system activity log. Any ideas?

Any add-ons/third party items to consider? Also, what workstations, Win8 win7?

I found the attached description of this Error 15 in a providex manual on our evernote knowledgebase. Possibly a path issue?

file in the ..\MAS90\Home\Lib\_BMP folder may be damaged. Perform either of the following: Rename the ..\MAS90\Home\Lib\_BMP folder and restore from backup. Rename ..\MAS90\Home\Lib\_BMP and reinstall System Setup from the Sage MAS 90 Installation CD.

Good idea on trying Sy_Personalize. The screen library involved here is Sy_Print.M4L and Sy_BatchManager.M4L in the \mas90\SY folder. The 1st one has the BT_MESSAGE button when posting date falls into a future GL period. Try renaming their 2 files and putting yours in from your own 4.50.4

@DougHiggs that sounds right. Both BT_MESSAGE and BT_STOP controls have BMP icons that are probably missing.

I had this error during an upgrade and I found that it was a damaged record in the company code. I delete that particular company code and then did the upgrade and the error went away. I then got it again in another company I reset the panels and that cleared it. Just my 2 cents.

Copying the \MAS90\Home\Lib\_BMP folder did the trick, thanks @DougHiggs. Thanks for all of the quick responses everyone!

In the DE task for the update you are trying to process, right click in the gray area and go to Panel Settings -> Reset Panels -> Reset panel size and position and Reset All Grids (if available) then re-try the update. Hope that is it. Good Luck

I just dealt with a client with similar symptoms - multiple error 15 / error in definition of panel messages. They started out with none of their tasks/menu items showing up when they opened Sage. The only things there was their shortcuts. We resolved that by renaming and restoring LAUNCHER\MNUMOD.TXT from backup. Then they started with the error 15 messages. As I was troubleshooting, I found 3 files starting with how_decrypt in the Sage folder. It appears they got hit with the CryptoLocker virus Friday afternoon.