Sage 100

Client on 4.3. In one company only, entering cash receipts and when you print, it tells you that the cash receipts file is empty. They're not - you can DFDM the Deposit, Header, and Detail files and everything is there. I tried rebuilding AR files and it got hung on the Cash Receipts HISTORY file so I had them reboot. I have not tried to rebuild yet this morning, but after the reboot it still says the file is empty. Anything else I should be looking at? (We can do cash in tst company with no issues.) Also, does not matter what info I put in cash receipts (CASH entry vs actual customer with invoices). Going to have them try rebuild the history file now. (Also, no file sizes close to 2 gig max.)

*INFO verify path -- verify alt directory if any

Verified path, and no alt. (Also, renamed Cash entry files and recreated.)

is there a batch record in GL_CompanyActiveBatch and/or AR_CashReceiptDeposit?

Have you rebuilt the sort files? I have seen similar in PO receipts.

Hi - I would try this: 1) rename the AR_CashReceiptsHistory.M4T for this company, and 2) copy in an empty one from another newly created company. 3) If the cash receipts journal now works (Don't update), you know your issue... if not, you can let us know to eliminate that. If you need to know all the files that cash receipts journal uses, (assuming this is not it), just let me know -

Company is not using batches and never has, but that certainly doesn't mean a batch something isn't causing an issue. I'm having her rebuild the history file right now, will try the sort files, as well.

Have you tried to Run the replacement script for the embedded io (company and module)

@RobertWhite - YOU WIN! There was a totally BLANK batch record in GL_CompanyActiveBatch that was apparently causing the issue. THANKS SO MUCH for suggesting it!