Sage 100

Client just upgraded to MAS 200 4.40 PU10 from PU4. They say when printing Paperless documents those flagged for email are not getting sent to recipient. I verified by trying to sent test email in Company Maint / Email table. Worked with IT guy who said their Exchange Server is configured to require a specific From address no-reply@blahblah.com Since it wasn't that From that was being used, the emails were in a ""BadMail"" holding bin on the Exchange Server. I changed the From in the Test Email and new it sends email (yeah). I looked at Paperless / Setup / Form Maint and set with correct From address. However when they Paperless email S/O invoice that From address appears to not be sent and these emails (with the Invoice PDFs) are ending up in the BadMail folder. Has anyone see this?

Do they possibly have settings in both SO Invoice and SO all documents?

The user can change the email address at printing time.

@PhilMcIntosh this is what their Form Maintenance looks like - the record highlighted is the one we've been working with

What's in the All - All documents setting?

It has the same From address as DPS - S/O but a different location for the PDF path.

Well, then, as @RobertWood hinted at, its time to check for SHT (Stupid Human Tricks).

Am looking at the SY_PDFConverter code and I might be reading this in a big hurry and missing something but it appears From address is only sent when using the Test Email button in Company Maint. Have to confirm.

You could temporarily change the email settings in Company Maintenance to a non-exchange account (yahoo, hotmail) to see if it's a MAS90 issue or an Exchange issue.

Apparently there was no mailbox on the Exchange Server setup for the DoNotReply account. Once that was done, new emails went thru and those emails in the BadMail folder started sending to the recipients. This leaves some unanswered questions about whether Paperless sends the From address on electronics forms delivery and why the Test Email in Company Maint never failed, but since it's working am not going back to research to fill in the blanks. Glad it's over. Thank you everyone for your replies I appreciate them!