Unable to activate eFiling and Reporting after installing updates; eFiling window shows ""Demo Mode""; Receive prompt for user name and password; or ""Demo"" prints on all eFiling and Reporting forms
Products Description
Getting prompt asking for user name and password
Unable to activate eFiling and Reporting after installing an update.
""Demo Mode"" displays at the bottom (next to activate button) of the eFiling form selection window
""Demo"" prints on all eFiling and Reporting forms after installing an update
Unable to activate eFiling and Reporting when using Sage 100 ERP Advanced
In order to continue to use the Sage 100 ERP Federal and State eFiling and Reporting functionality within Accounts Payable and Payroll you MUST INSTALL the 2012 Interim Release Download (IRD), the 2013 941/Payroll Update, 2013 IRD and 2014 IRD. All updates are located via download on the Sage Support Page,
https://support.na.sage.com, on the Year End Center page.
No ACTIVE support plan.
Resolution
The Federal and State eFiling and Reporting application require the following:
?An active Internet connection
?A current Sage Business Care plan validated by your registration information
If you are getting prompt for Username and Password when launching eFiling and reporting, do the following in the exact numbered order:
1.Install the 2012 Interim Release Download (IRD) (this update already included in 4.50 PU 5 and 2013 PU 1 or higher)
2.Install the 2013 941/Payroll Update (this update is already included in version 4.50, PU 6 and version 2013 PU 2 or higher)
3.Install the 2013 IRD (this update should already be included in version 2014, by PU 3 or 4)
4.Install the 2014 IRD
IMPORTANT NOTE: If you must reinstall the 2012 IRD for any reason, the 2013 941/Payroll Update and 2013 IRD and 2014 IRD MUST be reinstalled in that order after the 2012 IRD.
All updates are available via download on the Sage Support Portal, After logging into Sage Portal, on the left side under My Products click Sage 100 ERP, under Support Resources (bottom) click Sage 100 ERP year end center
Warning: If you have 3rd party modifications installed, please contact the 3rd party company to verify compatibility with 2012 IRD, 2013 941/Payroll Update and 2013 IRD and that the mod program is not dependent on Sage registration keys. To verify if 3rd party mods are installed, preview the Installed Modules Listing (located under the Library Master, Reports menu), look in the Developer column for anything other than Sage or Sage Software, Inc.
If after installing required updates above your application comes up in 'Demo Mode' AND you have an active Sage Business Care plan, it is most likely caused by a Registration mismatch. An ACTIVE Sage support plan is required.
We may have generated a new Sage 100 ERP product Serial Number and Registration Key when we released Sage 100 ERP 2013, which will require you to update your Registration Information so that Federal and State eFiling and Reporting will function properly. Your correct Serial Number and Registration Key can be found on the Sage Portal
www.customers.sagenorthamerica.com or
www.partners.sagenorthamerica.com.
To access your registration information on the Sage portal, please do the following:
1.Login into Customer Portal
2.Click on Activation Codes menu and select Details
3.Select your applicable product from the drop down.
4.Locate the line that shows the Application description for SYSTEM SETUP
Note:
Unlocking Key = User Key
Activation = Product Key
Once you obtain your registration information, please do the following to update your Sage 100 ERP registration keys:
1.Open Library Master, Setup, System Configuration
2.On the Registration tab, verify your registration information (Customer Number, User Key and Product Key) matches exactly what shows on the portal. If it does not, click the Edit button.
3.After entering the correct information click the Activate button
4.Click Ok to prompt ""Activation was successful""
5.Click Accept
6.Try activating eFiling & Reporting again, from either Payroll, Period End, Federal eFiling & Reporting or Accounts Payable, Reports, 1099 eFiling & Reporting
Related resources
eFiling and Reporting Activation does not respond when clicking OK at the Verify Account Information window.
Error: ""eFile Command Unavailable. The eFile command is unavailable in evaluation mode. To register now, call 1-800-854-3415""
How to install, activate, update, and uninstall Federal and State eFiling and Reporting
Unable to Install eFiling and Reporting Updates
Additional information
If still unable to activate eFiling or Demo Mode shows and you are using Sage 100 ERP Advanced, please see Related Article above eFiling and Reporting Activation does not respond when clicking OK at the Verify Account Information window
ID:20022Last Modified Date:1-17-2017