Client is reporting that paperless is not working for general ledger (general, transaction & recurring journals) since the v4.4 conversion (from v4.3) All others modules work. Found this on the KB. It doesn't seem to make sense to me. Anyone know which programs would be in play here?
Journals and Registers do not print to PDF using Paperless office, ""Do you want to print this document to PDF"" does not appear when printing in Sage MAS 90 and MAS200
DETAILS :
INFORMATIONAL ** THIS INFORMATION HAS NOT BEEN VERIFIED **
Journals and Registers do not print to PDF using Paperless office, ""Do you want to print this document to PDF"" does not appear when printing in Sage MAS 90 and MAS200
Entry Type: Informational
Product:
Sage MAS 90 ERP
Sage MAS 200 ERP
Sage MAS 90 Extended Enterprise Suite
Sage MAS 200 Extended Enterprise Suite
Application: Paperless Office
Version Reported: 4.40
Subject:
Journals and Registers do not print to PDF using Paperless office, ""Do you want to print this document to PDF"" does not appear when printing in Sage MAS 90 and MAS200
Possible Resolution:
Go to Paperless Office / Setup / Journal and Register Maintenance
Set the ""Auto Create PDF"" setting to ""Prompt"" if it is not already set this way
Try to print the Journal or Register again to PDF through Paperless Office
If the prompt does not appear, it means that the program used to print the Journal or Register is a Pre-paperless version of the program. Determine what the Program is that is responsible for the printing task using the File Layouts, then replace that program with a version of it from a Same-version install where this is working. In one case, the Job Cost Daily Transaction Register was not printing to Paperless, so JCWJBA and JCWJGA were replaced from a clean install and it worked.
Another option would be to reinstall the entire program at the server.