Sage 100

Client is on Sage 100 Advanced 4.3.6 They have a 25 user license but software will not let more than 17 users log in. Sage has not been able to fix this and says that because the client is using a 64bit terminal server that is not supported for this version they will not do more. Client is asking if users can be logged off after a specified time for lack of use. I'm not sure if Sage 100 Advanced does this and if it does whether there are problems with users being logged off even if data entry is open. Thanks in advanced for any ideas on this.

On older version because???????? If they are on advanced, why are they using terminal server? Is everybody remote?

What happens to lucky login #18? Error message?

@JeffSchwenk yes really old version. Client has many mods and add-ons and has not been open to updating. Their IT company keeps their servers offsite and everyone is remote. @WayneSchulz #18 gets the message no licenses available.

Was going to say copy it to a non 64 bit OS but that's not practical. Can number 18 login not in Advanced but standalone mode ? Naturally you've done *info. Seems this came up once a way back .

I have a client using 4.3.18. About once very 2 months I have to rename sy_console and sy_workstation (in mas_system folder), as these 2 files get corrupted in v4.3. The next user that logs in recreates these files. Have you tried this? You have to stop the host and providex io if applicable. All users must exit and kill any remaining pvxwin32.exe processes in task manager.

Thanks Doug, will try that.

Agree with Doug. Support is giving a bs answer.

When you look at the server do you see orphaned tasks? What about Master Console? Do you see that number of users? I have seen where people using Terminal Servers disconnect from their session instead of log out and it will leave them logged in to the Sage 100 taking up a license.

Thanks Todd. Will take a look at that.

I had the same situation happen recently. Here are my notes on what I did to fix and resolve. #1 solution is to not run the service, must set it up as a host. This is a pain to make sure the host is always running, but it is the only way to make Advanced (MAS 200) run without users crashing. MAS 200 Server Configurations On the Application Server Configuration, go to the Server tab, set KeepAlives = Off On the Application Server Configuration, go to the Clients tab, set Reconnect = None On the Application Server Configuration, set the Reconnect to Prompted if wanting to track dropped connections. On the server, rename \MAS_System\SY_Console.M4T On the server, rename \home\lib\_appserv\Locate.pvk On the server, rename \home\lib\_appserv\sessions.pvk Delete the contents of the MAS90\Locks folder Delete the MAS200 service and run as a Host program. To remove all PVXWIN sessions Close application server From Task Manager, click to show processes from all users. Delete pvxwin32.exe sessions User Maintenance Go to preferences tab. Check box ""Spawn Tasks from Application Server"" This eliminates Connection Failure to Host message at workstation.

Thanks Steve, will go through and see what happens!

@SteveEngmann I know it's been a while but the client is just getting around to this. Question on removing contents from locks folder. Under that folder there is a folder for each company. Should these be removed or only files from within each folder. Thanks!

All company folders, other folders and files should be deleted. Everyone needs to be out.

Thanks Steve.

FYI: Sage 100 Adv 4.50.0.5 - ""Connection rejected, User limit exceeded"" - when trying to access Sage 100 - Client has 35/37 user license - Master console says ""18 active users"" - *INFO says 20 user license, 0 avail - Installed modules and sys config say: reg lic 37, avail 0 - From the server, ran $actpvx.bat located in ..\mas90\home\ to reset the activation keys (per https://partners.sagenorthamerica.com/irj/go/km/docs/sageKM/Sage%20MAS%2090%20and%20200/Gated%20Customers/Warr_Svc_Support%20Plan/428498.html) - I noticed this updated the Serial # in *INFO - *INFO now says 37 user license, 12 avail

Thanks Brett. Will give it a try.