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Client is on 4.5 getting tabs in panels with ""&""1

Buffy Lubinski

Buffy Lubinski03-08-2013 10:58

Aaron Clark

Aaron Clark03-08-2013 10:58

Buffy Lubinski

Buffy Lubinski03-08-2013 11:04

Buffy Lubinski

Buffy Lubinski03-11-2013 06:42

Buffy Lubinski

Buffy Lubinski03-11-2013 09:00

Mark Kotyla

Mark Kotyla03-11-2013 09:34

Jeff Schwenk

Jeff Schwenk03-11-2013 14:01

  • 1.  Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 10:49
      |   view attached
    Client is on 4.5 getting tabs in panels with ""&""1 ""&""2 instead of 1. 2. See screen shot attached. I have tried multiple screen resolutions and no success. Re-installed workstations setup. Reports display correctly. Initial Mas screen displays correctly.I have rebuilt customizer. I have uninstalled, rebooted, reinstalled the workstation and I am unable to get this to show correctly.


  • 2.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 10:53
    Have you deleted the customization and added it back in?


  • 3.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 10:55
    It looks like your screen may be set to display text larger than the 100% size.


  • 4.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 10:55
    This only happening on one user's workstation and all panels whether customized or not. It happens at the login.


  • 5.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 10:58
    XP


  • 6.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 10:58
    WIndows 7 or XP?


  • 7.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:02
    DPI needs to be set to 96. You can thank @WayneSchulz link below http://dsdtips.com/are-you-missing-the-imagesicons-on-the-mas90-or-mas200-taskbar-launcher/


  • 8.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:04
    DPI is set to 96


  • 9.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:05
    Did you reboot? I literally just had this two days ago and that fixed it.


  • 10.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:06
    I am leaning toward some kind of magnification because they used to have an overrsized monitor attached to this machin and now have a standard 17


  • 11.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:10
    I have rebooted multiple times and the DPI was set to 96.


  • 12.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:30
    That font looks like Verdana rather than the Sage standard font (MS Sans Serif?). Do they have MS Sans Serif installed on the machine?


  • 13.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:31
    What happens when you log in as a different user on that PC?


  • 14.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-08-2013 11:32
    I'm also recollecting that XP had a way to change application fonts in the Display settings. See if that's been modified from the standard.


  • 15.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-09-2013 10:17
    If you change the workstation name it may reset itself to standard


  • 16.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 06:42
    @MarkKotyla - same result


  • 17.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 07:06
    It appears the tabs have two & for each tab instead of one. Hot keys appear to be disabled, so try editing the Folder Definition screen to only have one &.


  • 18.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 09:00
    @AaronClark - can you tell me where I would find this?


  • 19.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 09:00
    MS san serif is installed on the workstation.


  • 20.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 09:01
    @MarkKotyla - Hot keys is disabled can you direct me to the folder definition screen?


  • 21.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 09:34
      |   view attached
    See attached.


  • 22.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 10:08
    @BuffyLubinski: It used to be under the display control panel icon, and I think the ""advanced"" tab.


  • 23.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 13:47
    Got it finally! They were missing a display driver. I did also change the DPI up to 120 and back down to 96 and reboot. Thanks for the suggestions.


  • 24.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 14:01
    Holy Smokes!!!!!!


  • 25.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-11-2013 15:09
    How did you deduce it was a missing display driver?


  • 26.  RE: Client is on 4.5 getting tabs in panels with ""&""1

    Posted 03-12-2013 04:35
    When looking into device manager there were 3 displays and the user only had one. They also stated they recently swapped out monitors on the machine...luck and frustration. User completed all of this without IT assistance.