Sage 100

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  • 1.  Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-18-2017 17:25
    Client is on 100 Adv v2016. CSR put a sales order on hold 7/20 and on 9/7 Shipping claims it was no longer on hold. Order was subsequently shipped and invoiced in error. Nobody will fess up. Customer is asking how to prove/disprove! I just want to confirm there is no type of logging software available that will identify the perp whether now or in the future? Lol!


  • 2.  RE: Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-18-2017 17:47
    You could use Alerts and Workflows to monitor future order status changes but I'm not aware of anything being captured directly in Sage 100 anywhere.


  • 3.  RE: Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-18-2017 17:54
    Sorry, @NancyHanson. We've had this same problem come up and customer had us write some logging tools because none exist.


  • 4.  RE: Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-18-2017 18:00
    Can you look at the user that last updated the Sales Order Header? Is there a backup from the day before the Invoice that may have this info?


  • 5.  RE: Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-18-2017 18:04
    @MichelleTaylor1 , that's a good idea. If you could get to the backup just before shipping, it would also tell you the time it was last updated, which would be useful.


  • 6.  RE: Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-18-2017 18:08
    That is a good idea @MichelleTaylor1 , I like the Alerts/Workflow too as they are constantly trying to find out who did what to an order, so would need to key in on several fields.


  • 7.  RE: Client is on 100 Adv v2016. CSR put a sales order

    Posted 09-19-2017 05:09
    Related: I've been trying to think of how to use SAW to create a PO audit trail. What has anyone done? Have it write to a .txt log?


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