Sage 100

Client has been experiencing episodes of extreme slowness during SO Invoice printing to Paperless. Everyone is remote and logs into a T/S. Reboot the T/S when this occurs and speed goes back to normal. Last time this occurred, IT noticed the following processes running at 50% CPU utilization by one of the users. RunasMMS.exe *32 - (might be Paychex Process) ExApp.exe *32 (looked up on the web and might have something to do with Sage or Paychex) Might either of these processes be used by Sage 100 (Advanced)?

ExApp.exe is Business Insights Explorer. It uses an ODBC connection to run the views like Crystal Reports does (except it's OLE DB for ODBC instead of straight ODBC but never mind that).