Sage News and Discussion

Client ""Care"" This client was simply trying to change her company contacts on the portal. I had sent her old and new account ID numbers just in case. She was unable to login so she called Sage for help. They could not help her on the phone so they sent a form for her to complete and fax. Below is part of her email to me. Have not yet told her she gets to pay more. ""Dealing with Sage has been ridiculous. Our account ID on the order confirmation was not recognized as valid on the site so I could not login. I am currently on hold (10 minutes so far with the most annoying hold music ever) with customer ""care"". They have made this difficult and are obsessed with their sales, advertising seminars rather than helping every day users. They know we have too much invested to just tell them to get lost. I would think twice before recommending them anymore.

Another new change with Atlas. The end user is now getting shipping notifications for product that is being shipped to the reseller. And they continue to say with a straight face that the reseller is ""valued"". Have asked Susie J. for clarification. Also, it is interesting that Sage is using a German domain to originate the e-mail.

Ausgezeichnet, Herr Schwenk!

Oh no, what will we tell John Hoyt - French wine at lunch, tea & scones in the afternoon, do we need to add wiener schnitzel for dinner now? Oh, maybe a Becks would be better.

I hear that Sage's new support motto is ""we're not satisfied until you're not satisfied