Sage 100

Client is interested in switching to Century CC processing.  I am looking for feedback.  Client is currently Repay (fka APS). They processs payments via their website and via SO entry).  Is it worth switching?  If you don't want to post your experience here, please send via email (90minds@btmlinesoft.com) or via a PM here.

Thanks in advance.

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------

We have several clients switch from PAYA to century over the last few years I don’t get any complaints. And their pricing structure is straightforward and clients like that. I’m not sure how that compares to APS though.

I’m always pleased with their technical support team.

Sent from my iPhone

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault. 
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
------------------------------

Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

@Kevin Moyes - Good point.  That has been explained to client.  Other processors have the same issue moving the vault data FWIW.​ 

In 20 words or less, is the uninstall /  install process straight forward.

@David Overholt - I think rate creep is a fact of life in everything. 
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------

Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
------------------------------


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

Ditto @Kevin Moyes regarding transfer vaults.

Century support is very good.  They install and test.  Pricing is competitive and our clients have not experienced rate creep.  They are a private company with seeming personnel stability (ala APS pre-Repay).  Their customer self-service portal is superior to Repay.   I think they have pulled ahead of Repay in integration feature set.  Repay software development and support is still an unknown.

I no longer lead with a preference.  I let them present themselves and let the client decide.


------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems
------------------------------

Original Message:
Sent: 03-22-2022 17:19
From: Jeff Schwenk
Subject: Century CC Processing

@Kevin Moyes - Good point.  That has been explained to client.  Other processors have the same issue moving the vault data FWIW.​

In 20 words or less, is the uninstall /  install process straight forward.

@David Overholt - I think rate creep is a fact of life in everything.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()
------------------------------

Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
------------------------------


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

Thanks @Todd Martin but the move if it is made would be from Repay.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------

Original Message:
Sent: 03-23-2022 11:15
From: Todd Martin
Subject: Century CC Processing

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()
------------------------------


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

Client is asking for a contact at Repay to express their frustration to.

APS was good, but Repay's business practices are questionable and their customer service sucks. We'll talk next week.

Is there such a person???

Is it time to introduce my other Repay clients to another merchant processor?

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------

Original Message:
Sent: 03-23-2022 11:30
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Todd Martin but the move if it is made would be from Repay.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------


Original Message:
Sent: 03-23-2022 11:15
From: Todd Martin
Subject: Century CC Processing

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

Davvid Harper 
david.harper@repay.com

------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems
------------------------------

Original Message:
Sent: 03-25-2022 16:32
From: Jeff Schwenk
Subject: Century CC Processing

Client is asking for a contact at Repay to express their frustration to.

APS was good, but Repay's business practices are questionable and their customer service sucks. We'll talk next week.

Is there such a person???

Is it time to introduce my other Repay clients to another merchant processor?

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------


Original Message:
Sent: 03-23-2022 11:30
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Todd Martin but the move if it is made would be from Repay.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:15
From: Todd Martin
Subject: Century CC Processing

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

Thanks @Bob Pfahnl.

Does he have a Title and phone number?
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------

Original Message:
Sent: 03-25-2022 16:47
From: Bob Pfahnl
Subject: Century CC Processing

Davvid Harper
david.harper@repay.com

------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems
------------------------------


Original Message:
Sent: 03-25-2022 16:32
From: Jeff Schwenk
Subject: Century CC Processing

Client is asking for a contact at Repay to express their frustration to.

APS was good, but Repay's business practices are questionable and their customer service sucks. We'll talk next week.

Is there such a person???

Is it time to introduce my other Repay clients to another merchant processor?

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:30
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Todd Martin but the move if it is made would be from Repay.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:15
From: Todd Martin
Subject: Century CC Processing

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

DAVID HARPER Vice President of Sales REPAY Telephone: 470.391.0621 Customer Service:  877.607.5468 Email: dharper@repay.com Web: www.repay.com

------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems
------------------------------

Original Message:
Sent: 03-25-2022 16:51
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Bob Pfahnl.

Does he have a Title and phone number?
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------


Original Message:
Sent: 03-25-2022 16:47
From: Bob Pfahnl
Subject: Century CC Processing

Davvid Harper
david.harper@repay.com

------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems


Original Message:
Sent: 03-25-2022 16:32
From: Jeff Schwenk
Subject: Century CC Processing

Client is asking for a contact at Repay to express their frustration to.

APS was good, but Repay's business practices are questionable and their customer service sucks. We'll talk next week.

Is there such a person???

Is it time to introduce my other Repay clients to another merchant processor?

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:30
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Todd Martin but the move if it is made would be from Repay.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:15
From: Todd Martin
Subject: Century CC Processing

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone

Many thanks @Bob Pfahnl
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
------------------------------

Original Message:
Sent: 03-25-2022 16:54
From: Bob Pfahnl
Subject: Century CC Processing

DAVID HARPER Vice President of Sales REPAY Telephone: 470.391.0621 Customer Service:  877.607.5468 Email: dharper@repay.com Web: www.repay.com

------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems
------------------------------


Original Message:
Sent: 03-25-2022 16:51
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Bob Pfahnl.

Does he have a Title and phone number?
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-25-2022 16:47
From: Bob Pfahnl
Subject: Century CC Processing

Davvid Harper
david.harper@repay.com

------------------------------
Bob Pfahnl
Manager - Silicon Valley
DSD Business Systems


Original Message:
Sent: 03-25-2022 16:32
From: Jeff Schwenk
Subject: Century CC Processing

Client is asking for a contact at Repay to express their frustration to.

APS was good, but Repay's business practices are questionable and their customer service sucks. We'll talk next week.

Is there such a person???

Is it time to introduce my other Repay clients to another merchant processor?

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:30
From: Jeff Schwenk
Subject: Century CC Processing

Thanks @Todd Martin but the move if it is made would be from Repay.
​

------------------------------
Jeff Schwenk
Bottomline Software, Inc.


Original Message:
Sent: 03-23-2022 11:15
From: Todd Martin
Subject: Century CC Processing

We have a way for you to get the Paya CC if you need to get it. Message me and I can talk to you more about it. It is ONLY for Paya data. It will not get data from others like APS, Century, Fortis, etc.

------------------------------
Todd Martin
MBA Business Software ()


Original Message:
Sent: 03-22-2022 16:34
From: Kevin Moyes
Subject: Century CC Processing

Note: converting from Paya would be smooth, but Century likely has no way to convert Repay vault data to the Century vault.
If there is a large amount of data, plan accordingly (for probable manual entry).

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.


Original Message:
Sent: 03-22-2022 16:04
From: David Overholt
Subject: Century CC Processing

We have several clients switch from PAYA to century over the last few years I don't get any complaints. And their pricing structure is straightforward and clients like that. I'm not sure how that compares to APS though.

I'm always pleased with their technical support team.

Sent from my iPhone