Sage 100

Century Business Solutions We have a customer that on their own switched to Century Business Solutions from SPS for their credit card processing. Apparently there are programs that are modified as part of the installation. Does anyone have customers using this Credit Card processor and have do you anticipate any issues when upgrading or using it in conjunction with other third party programs, such as ACSG?

CBS does their own part of any upgrade, so you need to coordinate. You will want to find out if they have tested with ACSG programs and backup/backup/backup before they install their programs. hint/hint/hint!

It is my understanding that the interface for Century was written by Blytheco. If it is anything like the APS integration by @BrianKelly et al, the ACSG MB enhancement is not impacted at all. The APS program installs quickly without issue. Century is fairly aggressive as they have approached several of my clients directly.

CBS does have to make some changes in one of the system files when JobOps is installed - but as Nancy said, they do their own install and should be able to take care of whatever they need to in order to be compliant with whatever 3rd party add-ons your client has.

Thanks, @NancyHanson @JeffSchwenk and @JaneScanlan - I'm relieved.

We had a customer who had a third party mod (Service Center) which was not taken into account prior to a CBS installation and that really screwed things up. We provided programs information to help CBS make changes to support Service Center (after we found out about the install), but the customer finally asked that CBS back the mod out. I ended up having to log on to help remove everything. I believe that Jeff is correct and that the interface is done without directly modifying Sage code (using overrides), but I cannot speak beyond that. The customer was pretty unhappy and did not authorize me to do any additional work to help CBS make it work properly. My guess is that it could have worked with some additional effort, but I agree with Nancy that you must back up the system and you should find out for sure if anyone is running CBS with the ACSG mod your client has. If it is the ACSG multi-bin mod, then it may well not be impacted. I know that multi-bin works just fine with the APS Pays integration, which should be affecting pretty much the same programs.

Thanks for the heads up on that, @PhilipWhirley . We have some other customers who have 8 - 10 third party programs integrated. Every time we upgrade them it is a major coordination effort to get all of them scheduled to relink, so the customer is not down for too long. Of course, the developers hate this comment: ""Wasn't the Business Framework supposed to solve this problem?

LOL @JohnHoyt ! It was, indeed, supposed to solve that problem. To be fair, our world is a *whole* lot better since Business Framework came along, and I believe any of the long term Master Developers will agree on that point. We can typically write code that will coexist with other modifications if we follow the rules, which most of the developers do. In the credit card code, though, Sage didn't always write the base programs in such a way as to make it easy for the developer to override it. On the contrary, perhaps. The programmer at CBS is cooperative and responsive in my experience. I hope the customer is happy and that you do not experience any unpleasant surprises beyond what you've already experienced. What is really not cool, though, is when a developer encourages or allows a customer to install a mod without first notifying the Sage partner. That's a bad practice. I hope APS never does that.

Our CBS guy is our former SPS guy and he only calls on our clients if I give him my blessing and introduction. This arrangement also ensures our commission. PS. He gave me a heads up that CBS is enhancing 2014 and forward to automatically send email receipts.

Does anyone know if CBS offers Level 3 processing on version prior to 2013?

From Scott McEwing of Century: ""Yes we do. Also keep in mind we integrate all the way back to version 4.05 of Sage.

Thanks Phil!