Sage 100

I have a customer on 2018 Premium using Paya. They claim that when Sage uses connection to Paya they sometimes see a customer card double charged.

Their request is for some way - likely a report - to view which cards double charged.

Has anyone encountered/resolved a similar request?

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Wayne Schulz - Schulz Consulting - 860-516-8990
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Howdy, Wayne!
Two methods:

1. Set their Paya account to reject duplicate charges within 1 minute.  That will bounce the second charge.  This doesn't affect pre-auths unless they are the same order/invoice.
2. Export the daily reports from the Paya terminal to Excel and sort by the order/invoice ID.  The only hassle with this is if they preauth and post you will see both transactions as the same, so you will need to filter for charges and post-auths.

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Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
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