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  • 1.  Cash Receipts post to GL, not AR

    Posted 02-16-2022 17:32
    So I figured it was my dingy client the first time, but now two separate clients, one on 2021 Adv, the other on 2019 Std.  They have a CR Journal that shows customers being paid, and there is a posting to GL WITH NO DETAIL but to the correct accounts.  But the payment never showed up on the customers' account(s).

    For one customer it was the entire posting.  For the other, it was 2 customers in a batch of 5.

    Has anyone else seen this and written it off as a fluke with a weird customer?

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------


  • 2.  RE: Cash Receipts post to GL, not AR

    Posted 02-16-2022 17:37
    I'd check the SourceModule in GL_DetailPosting... it could simply be a journal entry using the same SourceJournal to "look" like a proper cash receipt.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: Cash Receipts post to GL, not AR

    Posted 02-16-2022 18:04
    Oh, for the partial batch, I'd suspect a program crash during the update... which is always messy.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 4.  RE: Cash Receipts post to GL, not AR

    Posted 02-17-2022 08:00
    In both cases, these are the legit CR posting.  Neither client would know how to make an adjusting entry anyway...

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


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