Sage 100

Client is on 2019.1 or 2019.2 - I think .2
Multi company and this is only happening on one company

Cash Receipts have stopped writing to the AR_TransactionPaymentHistory file AND updating balance in AR_OpenInvoice.
The posting updates with no errors.  It posts to Bank Rec and it posts to GL.  The data entry files clear.  BUT the dang invoices still show as open and you see no lines of activity.  There is NO payment record being written.

I've rebuilt ALL AR files and rebuilt the sort files.  The AR_AlternateInvoice file had issues, and I was sure that was the problem, but it now rebuilds as good but the postings are still not updating those 2 files.  Multiple customers, multiple invoices.

Help!!!!!!

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Only thing that I can think of is run ARWAR4.  I've seen bizarre results until that is run.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

So... APS is blocking Sage transaction data when the CR update process is posting but can't communicate with the payment portal?!?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Nope.  We download everything and create the transactions in cash receipts with our data added to the existing records.  We don't change the existing transaction update, we don't need to.  We do communicate back to the portal to mark the invoice as paid, but if we have any issue we include it in the error logs for both Sage and the journal - but it does not prevent the update to the transaction detail.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------

Original Message:
Sent: 03-06-2020 16:17
From: Kevin Moyes
Subject: Cash Receipts not posting

So... APS is blocking Sage transaction data when the CR update process is posting but can't communicate with the payment portal?!?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

1 - This is NOT bringing in payments from the portal.  This is entering a payment in Cash Receipts manually in Sage 100, for a client setup as ClickToPay.
2 - And yes, this error most certainly DID keep Sage from updating the transaction history file but allowed the update to appear to have happened normally.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 03-06-2020 16:41
From: Bob Sosbee
Subject: Cash Receipts not posting

Nope.  We download everything and create the transactions in cash receipts with our data added to the existing records.  We don't change the existing transaction update, we don't need to.  We do communicate back to the portal to mark the invoice as paid, but if we have any issue we include it in the error logs for both Sage and the journal - but it does not prevent the update to the transaction detail.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------


Original Message:
Sent: 03-06-2020 16:17
From: Kevin Moyes
Subject: Cash Receipts not posting

So... APS is blocking Sage transaction data when the CR update process is posting but can't communicate with the payment portal?!?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

So... if the website goes down (or a customer's internet goes down during CR posting) the data won't be complete?  That is not good.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 03-06-2020 16:44
From: Beth Bowers
Subject: Cash Receipts not posting

1 - This is NOT bringing in payments from the portal.  This is entering a payment in Cash Receipts manually in Sage 100, for a client setup as ClickToPay.
2 - And yes, this error most certainly DID keep Sage from updating the transaction history file but allowed the update to appear to have happened normally.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 03-06-2020 16:41
From: Bob Sosbee
Subject: Cash Receipts not posting

Nope.  We download everything and create the transactions in cash receipts with our data added to the existing records.  We don't change the existing transaction update, we don't need to.  We do communicate back to the portal to mark the invoice as paid, but if we have any issue we include it in the error logs for both Sage and the journal - but it does not prevent the update to the transaction detail.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:17
From: Kevin Moyes
Subject: Cash Receipts not posting

So... APS is blocking Sage transaction data when the CR update process is posting but can't communicate with the payment portal?!?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Which is why I've asked Beth privately to send us the info so we can replicate this and kill it.  It should never do this, and in our testing we did not have this issue, so we very much want to find out what we missed.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------

Original Message:
Sent: 03-06-2020 16:49
From: Kevin Moyes
Subject: Cash Receipts not posting

So... if the website goes down (or a customer's internet goes down during CR posting) the data won't be complete?  That is not good.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 03-06-2020 16:44
From: Beth Bowers
Subject: Cash Receipts not posting

1 - This is NOT bringing in payments from the portal.  This is entering a payment in Cash Receipts manually in Sage 100, for a client setup as ClickToPay.
2 - And yes, this error most certainly DID keep Sage from updating the transaction history file but allowed the update to appear to have happened normally.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-06-2020 16:41
From: Bob Sosbee
Subject: Cash Receipts not posting

Nope.  We download everything and create the transactions in cash receipts with our data added to the existing records.  We don't change the existing transaction update, we don't need to.  We do communicate back to the portal to mark the invoice as paid, but if we have any issue we include it in the error logs for both Sage and the journal - but it does not prevent the update to the transaction detail.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:17
From: Kevin Moyes
Subject: Cash Receipts not posting

So... APS is blocking Sage transaction data when the CR update process is posting but can't communicate with the payment portal?!?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Yes, I trust ASI / APS will do what is necessary to fix it.  I was not implying otherwise... we've had consistently good experiences with ASI / APS.

When there is a program fix, please let us know so we can deploy it.  I know we have at least one customer with Click-To-Pay enabled, and preventing issues before they happen is always best.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 03-06-2020 16:56
From: Bob Sosbee
Subject: Cash Receipts not posting

Which is why I've asked Beth privately to send us the info so we can replicate this and kill it.  It should never do this, and in our testing we did not have this issue, so we very much want to find out what we missed.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------


Original Message:
Sent: 03-06-2020 16:49
From: Kevin Moyes
Subject: Cash Receipts not posting

So... if the website goes down (or a customer's internet goes down during CR posting) the data won't be complete?  That is not good.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-06-2020 16:44
From: Beth Bowers
Subject: Cash Receipts not posting

1 - This is NOT bringing in payments from the portal.  This is entering a payment in Cash Receipts manually in Sage 100, for a client setup as ClickToPay.
2 - And yes, this error most certainly DID keep Sage from updating the transaction history file but allowed the update to appear to have happened normally.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-06-2020 16:41
From: Bob Sosbee
Subject: Cash Receipts not posting

Nope.  We download everything and create the transactions in cash receipts with our data added to the existing records.  We don't change the existing transaction update, we don't need to.  We do communicate back to the portal to mark the invoice as paid, but if we have any issue we include it in the error logs for both Sage and the journal - but it does not prevent the update to the transaction detail.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:17
From: Kevin Moyes
Subject: Cash Receipts not posting

So... APS is blocking Sage transaction data when the CR update process is posting but can't communicate with the payment portal?!?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Howdy, Beth!
Have you opened a ticket with APS?  This is the first we've heard of this.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------

Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Yes, we worked with APS to get it figured out - they told us what to fix.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 03-06-2020 16:30
From: Bob Sosbee
Subject: Cash Receipts not posting

Howdy, Beth!
Have you opened a ticket with APS?  This is the first we've heard of this.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

What was the fix?

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------

Original Message:
Sent: 03-06-2020 16:41
From: Beth Bowers
Subject: Cash Receipts not posting

Yes, we worked with APS to get it figured out - they told us what to fix.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 03-06-2020 16:30
From: Bob Sosbee
Subject: Cash Receipts not posting

Howdy, Beth!
Have you opened a ticket with APS?  This is the first we've heard of this.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

The fix was getting permissions to the web site address

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 03-06-2020 16:44
From: Bob Sosbee
Subject: Cash Receipts not posting

What was the fix?

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
------------------------------


Original Message:
Sent: 03-06-2020 16:41
From: Beth Bowers
Subject: Cash Receipts not posting

Yes, we worked with APS to get it figured out - they told us what to fix.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-06-2020 16:30
From: Bob Sosbee
Subject: Cash Receipts not posting

Howdy, Beth!
Have you opened a ticket with APS?  This is the first we've heard of this.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Darn those company IT people!  How dare they try to prevent unauthorized web site usage.........  What page in the manual is that requirement??

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

Original Message:
Sent: 03-06-2020 16:45
From: Beth Bowers
Subject: Cash Receipts not posting

The fix was getting permissions to the web site address

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 03-06-2020 16:44
From: Bob Sosbee
Subject: Cash Receipts not posting

What was the fix?

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:41
From: Beth Bowers
Subject: Cash Receipts not posting

Yes, we worked with APS to get it figured out - they told us what to fix.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-06-2020 16:30
From: Bob Sosbee
Subject: Cash Receipts not posting

Howdy, Beth!
Have you opened a ticket with APS?  This is the first we've heard of this.

------------------------------
Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245


Original Message:
Sent: 03-06-2020 16:00
From: Beth Bowers
Subject: Cash Receipts not posting

OK, so here's the scoop.  The client is using APS ClickToPay, and during a Cash Receipt, ClickToPay has to go out and update the information held out in the cloud if you pay a ClickToPay invoice in-house (so the customer will see their correct balances).  The user had an issue with the web address that APS was using.  I only narrowed it down to APS after copying the company to another company (the deposit worked fine there), then copying back - but the only way I could copy back was to rename the old folder and then copy back to a new folder.  Once I did that, the folder was so squeaky clean that when APS wrote an error log into the folder, it really stood out.  I had blown them off as Upgrade logs previously.

So if APS has an issue - it stops the update to the transaction history file BUT lets the rest of the update happen.  Definitely something to watch for.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 03-02-2020 14:16
From: Beth Bowers
Subject: Cash Receipts not posting

Checking on that right now

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 02-27-2020 23:02
From: Nancy Hanson
Subject: Cash Receipts not posting

If you copy to a test company, does it happen in the test company?  if not, copy it back to the live?​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

I just had a customer experience this. They are on 2018 with APS Click2Pay. 
It also had happened back in December 2020.

The symptoms are the AR Cash Receipts posts to GL, posts to most transaction files in AR except it doesn't impact the AR Open Invoice file.

The explanation from Beth appears to match exactly. It must be sporadic because these folks have used APS Click2Pay for probably 3 years.

Presumably the fix is to turn off GL integration in AR then post another cash receipt, update, turn the GL integration back on.
This results in double cash receipts but I'm not sure if there's a better correction.

------------------------------
Wayne Schulz
Schulz Consulting
860-516-8990
------------------------------