Sage 100

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  • 1.  can't view full credit card # on specific pc

    Posted 01-05-2024 13:32

    Has anyone run into an issue [recently] where the full credit card # is no longer viewable on a specific pc regardless of who logs into Sage 100, but it works elsewhere?  This is happening in the customer maint credit card screen upon clicking Edit.  And you can see that it very quickly flashes the whole number but then only shows all x's and the last 4.

    Someone else posted a few weeks ago but no responses yet: https://communityhub.sage.com/us/sage100/f/personalization-customization-and-productivity-tools/213031/can-t-see-credit-card-numbers



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 2.  RE: can't view full credit card # on specific pc

    Posted 01-05-2024 13:34

    I haven't seen it, but when I run into something goofy like that, I usually try renaming the my_documents\Sage 100 folder. 



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    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
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  • 3.  RE: can't view full credit card # on specific pc

    Posted 01-05-2024 13:44

    Thanks, @Mary Jo Krueger!  That sounded very promising but no-go.  I renamed it and let Sage 100 auto-recreate it, but still have the issue.  What the heck, man?!



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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    Original Message


  • 4.  RE: can't view full credit card # on specific pc

    Posted 01-11-2024 09:01
    Edited by Brett Zimmerman 01-11-2024 09:11

    Apparently this is due to the Paya 2.0.3.20 Update.  Argh!!  Wish I saw @Kevin Moyes post sooner: https://communityhub.sage.com/us/sage100/f/unique-business-challenges/213190/paya-vault-only-data-always-masked?ReplySortBy=CreatedDate&ReplySortOrder=Ascending 

    #masked



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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    Original Message


  • 5.  RE: can't view full credit card # on specific pc

    Posted 01-11-2024 11:27

    The client says their main reason for wanting to see the entire card number is because sometimes the information is unknowingly entered incorrectly into the system, causing the credit card to be declined.  So they contact the customer and first confirm the card # is correct.  However, I explained that I don't see how that's possible because it won't even let you enter an invalid cc (at least based on the algorithm), but she claims that has in fact been the case.  So we agreed to wait and see if it happens again and if it is in fact a bad card # issue.  And she'll remind the other users NOT to install the Paya Update so that the full cc #'s can still be viewed elsewhere.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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    Original Message


  • 6.  RE: can't view full credit card # on specific pc

    Posted 01-11-2024 11:54

    Also, if the customer doesn't want to integrate credit card processing to Sage 100 yet still wants to use the software to look at the full credit card number, so they can manually process a card externally.



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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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    Original Message


  • 7.  RE: can't view full credit card # on specific pc

    Posted 01-17-2024 12:25

    Paya (now Nuvei) has responded on Sage City.  The news is not good.

    https://communityhub.sage.com/us/sage100/f/unique-business-challenges/213190/paya-vault-only-data-always-masked/531943 



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 8.  RE: can't view full credit card # on specific pc

    Posted 01-17-2024 13:00

    I agree @Kevin Moyes this is a very problematic issue for our clients. @Anne Sawyer anyway we can get this concern/issue in front of our contacts at Sage?  



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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


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