Sage 100

My client is running SAGE 100 STD v2019 PU#4 w/ Payroll 2.21.0.0.  Starting today, the Payroll person started receiving "Cannot Create the Sage Payroll Tax Client" error message when she tries to perform the TAX CALCULATION step. She is accessing her office desktop remotely from her home computer. The SAGE KB article says:

Cannot create the Sage Payroll Tax Client
Created on 05-14-2019 | Last modified on 07-07-2021
Summary
Cannot create the Sage Payroll Tax Client see the Library Master Activity Log for details. From activity log: Cannot create the
Sage Payroll Tax Client. The exception was: Unable to find the specified file. When Running payroll tax calculation.
or
Error: "88 PR_PayrollStatus_UI.pvc 1058" when running the Payroll Status Check

Resolution
Verify that .NET 3.5 is enabled. (See attached Link)
Re-install the program Payroll program because there are missing files.
In my case: The "Sage.Payroll.Tax.Client" was missing from the MAS90, Home, Microsoft.NET folder.
Related resources
How do I install or enable Microsoft .NET Framework 3.5 on a Windows 8 or Windows Server 2012?
Additional information:
In one case this error was preceded by Error 88 PR_PAYROLLSTATUS_UI.pvc 1058 when running the Payroll Status Check.
Keywords:
Product: Sage 100
Solution ID: 97539
Published on: 07-05-2019
Applies to: Calculations > Processing

The internal IT dept. has updated (with no errors)  the Microsoft .NET Framework to version 3.51, 4.0 and 4.5 on the Payroll person's office computer. She still gets the error message. 

If I remote into a Windows 10 VM connected to the same SAGE 100 installation I can see that the VM is running Microsoft .NET Framework version 4.0.0.0. I can perform the TAX CALCUATION from the remote VM.  When I look at the SAGE System Activity Log I find multiple System Error 0 Module P/R Cannot create the Sage Payroll tax client. The exception was: Parameter not found "(err/ret=2/0)".    Any help or direction will be appreciated.

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

@Jeff Schwenk  That is correct, the remote Win 10 VM that I use is different from the payroll person's office computer (prob Win10 also).

I will try to obtain remote access to payroll person's office computer and perform a fresh SAGE 100 workstation install. THANKS.​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------

Original Message:
Sent: 07-26-2021 17:16
From: Jeff Schwenk
Subject: Cannot create the Sage Payroll Tax Client

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

This morning I was able to remotely connect to the payroll person's WIN 10 office computer. I uninstalled and re-installed the SAGE 100 STD workstation client. She is still getting the ​"Cannot Create the Sage Payroll Tax Client" error message. I believe other SAGE computers do NOT get this same error message. It looks like .NET Framework version 4.0 is in fact installed on the payroll person's office computer. I guess I'll open a case with SAGE support.     

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------

Original Message:
Sent: 07-26-2021 17:37
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Jeff Schwenk  That is correct, the remote Win 10 VM that I use is different from the payroll person's office computer (prob Win10 also).

I will try to obtain remote access to payroll person's office computer and perform a fresh SAGE 100 workstation install. THANKS.​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------


Original Message:
Sent: 07-26-2021 17:16
From: Jeff Schwenk
Subject: Cannot create the Sage Payroll Tax Client

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444

I see you referenced that IT updated the .Net to 3.51 to 4.50.  Did you (while on her computer) personally check to see that .Net 3.50 was enabled by using the 'Turn Windows Features on/off' in Programs/Features in Control Panel?
Currently in that same area, I have a '.Net Framework 3.5' check box and a '.Net Framework 4.8'  Both Checked (on).
Nancy

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Original Message:
Sent: 07-27-2021 09:10
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

This morning I was able to remotely connect to the payroll person's WIN 10 office computer. I uninstalled and re-installed the SAGE 100 STD workstation client. She is still getting the ​"Cannot Create the Sage Payroll Tax Client" error message. I believe other SAGE computers do NOT get this same error message. It looks like .NET Framework version 4.0 is in fact installed on the payroll person's office computer. I guess I'll open a case with SAGE support.     

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------


Original Message:
Sent: 07-26-2021 17:37
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Jeff Schwenk  That is correct, the remote Win 10 VM that I use is different from the payroll person's office computer (prob Win10 also).

I will try to obtain remote access to payroll person's office computer and perform a fresh SAGE 100 workstation install. THANKS.​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:16
From: Jeff Schwenk
Subject: Cannot create the Sage Payroll Tax Client

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444

@Nancy Hanson  No I did NOT perform the checks you highlighted. Before I call SAGE support I will connect into her computer again and view the "Turn Windows Features on/off" in Control Panel.  The internal IT guy may not know about this on/off switch.  Thanks​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------

Original Message:
Sent: 07-27-2021 09:59
From: Nancy Hanson
Subject: Cannot create the Sage Payroll Tax Client

I see you referenced that IT updated the .Net to 3.51 to 4.50.  Did you (while on her computer) personally check to see that .Net 3.50 was enabled by using the 'Turn Windows Features on/off' in Programs/Features in Control Panel?
Currently in that same area, I have a '.Net Framework 3.5' check box and a '.Net Framework 4.8'  Both Checked (on).
Nancy

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------


Original Message:
Sent: 07-27-2021 09:10
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

This morning I was able to remotely connect to the payroll person's WIN 10 office computer. I uninstalled and re-installed the SAGE 100 STD workstation client. She is still getting the ​"Cannot Create the Sage Payroll Tax Client" error message. I believe other SAGE computers do NOT get this same error message. It looks like .NET Framework version 4.0 is in fact installed on the payroll person's office computer. I guess I'll open a case with SAGE support.     

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:37
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Jeff Schwenk  That is correct, the remote Win 10 VM that I use is different from the payroll person's office computer (prob Win10 also).

I will try to obtain remote access to payroll person's office computer and perform a fresh SAGE 100 workstation install. THANKS.​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:16
From: Jeff Schwenk
Subject: Cannot create the Sage Payroll Tax Client

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444

@Nancy Hanson  Thank you so much for your assistance. My payroll client can again perform tax calculations on her office computer. Somehow .NET Framework features were "turned OFF".  This post can now be moved out of "Sage Urgent Support". 
                                                                                                                                                                                                                                         ​WAIT - WAIT - client called back and said this issue is still a problem even with the .NET windows features turned ON.  Back to calling SAGE Support tomorrow. WAIT -WAIT 

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------

Original Message:
Sent: 07-27-2021 10:12
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Nancy Hanson  No I did NOT perform the checks you highlighted. Before I call SAGE support I will connect into her computer again and view the "Turn Windows Features on/off" in Control Panel.  The internal IT guy may not know about this on/off switch.  Thanks​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------


Original Message:
Sent: 07-27-2021 09:59
From: Nancy Hanson
Subject: Cannot create the Sage Payroll Tax Client

I see you referenced that IT updated the .Net to 3.51 to 4.50.  Did you (while on her computer) personally check to see that .Net 3.50 was enabled by using the 'Turn Windows Features on/off' in Programs/Features in Control Panel?
Currently in that same area, I have a '.Net Framework 3.5' check box and a '.Net Framework 4.8'  Both Checked (on).
Nancy

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 07-27-2021 09:10
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

This morning I was able to remotely connect to the payroll person's WIN 10 office computer. I uninstalled and re-installed the SAGE 100 STD workstation client. She is still getting the ​"Cannot Create the Sage Payroll Tax Client" error message. I believe other SAGE computers do NOT get this same error message. It looks like .NET Framework version 4.0 is in fact installed on the payroll person's office computer. I guess I'll open a case with SAGE support.     

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:37
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Jeff Schwenk  That is correct, the remote Win 10 VM that I use is different from the payroll person's office computer (prob Win10 also).

I will try to obtain remote access to payroll person's office computer and perform a fresh SAGE 100 workstation install. THANKS.​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:16
From: Jeff Schwenk
Subject: Cannot create the Sage Payroll Tax Client

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444

8-2-21 UPDATE: Sage Technical Support Dept - suggested that the issue may be firewall related and temporarily turn off the firewall on the payroll person's workstation. Sure enough, the payroll person confirmed that some firewall updates had occurred the day before the issue started. Turning off the firewall allowed her to perform the SAGE Payroll Tax Calculation.

Internal IT guys now know they need to adjust the firewall settings.

This thread can be move from Sage Urgent Support.

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------

Original Message:
Sent: 07-27-2021 11:50
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Nancy Hanson  Thank you so much for your assistance. My payroll client can again perform tax calculations on her office computer. Somehow .NET Framework features were "turned OFF".  This post can now be moved out of "Sage Urgent Support".
                                                                                                                                                                                                                                         ​WAIT - WAIT - client called back and said this issue is still a problem even with the .NET windows features turned ON.  Back to calling SAGE Support tomorrow. WAIT -WAIT

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com
------------------------------


Original Message:
Sent: 07-27-2021 10:12
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Nancy Hanson  No I did NOT perform the checks you highlighted. Before I call SAGE support I will connect into her computer again and view the "Turn Windows Features on/off" in Control Panel.  The internal IT guy may not know about this on/off switch.  Thanks​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-27-2021 09:59
From: Nancy Hanson
Subject: Cannot create the Sage Payroll Tax Client

I see you referenced that IT updated the .Net to 3.51 to 4.50.  Did you (while on her computer) personally check to see that .Net 3.50 was enabled by using the 'Turn Windows Features on/off' in Programs/Features in Control Panel?
Currently in that same area, I have a '.Net Framework 3.5' check box and a '.Net Framework 4.8'  Both Checked (on).
Nancy

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 07-27-2021 09:10
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

This morning I was able to remotely connect to the payroll person's WIN 10 office computer. I uninstalled and re-installed the SAGE 100 STD workstation client. She is still getting the ​"Cannot Create the Sage Payroll Tax Client" error message. I believe other SAGE computers do NOT get this same error message. It looks like .NET Framework version 4.0 is in fact installed on the payroll person's office computer. I guess I'll open a case with SAGE support.     

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:37
From: Michael McDonald
Subject: Cannot create the Sage Payroll Tax Client

@Jeff Schwenk  That is correct, the remote Win 10 VM that I use is different from the payroll person's office computer (prob Win10 also).

I will try to obtain remote access to payroll person's office computer and perform a fresh SAGE 100 workstation install. THANKS.​

------------------------------
Michael McDonald - Consultant
Michael T McDonald CPA
616-813-8887 - mike@mcdcpa.com


Original Message:
Sent: 07-26-2021 17:16
From: Jeff Schwenk
Subject: Cannot create the Sage Payroll Tax Client

So you RDP's to a WIN 10 VM that was NOT the same as her RDP workstation?  What happens when you access her workstation with Admin rights?  Try reinstalling the WS client on her workstation?  I have encountered weird tax calculation errors that turned out to be missing data in the employee master (new employee set up).

------------------------------
Jeff Schwenk
FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
Bottomline Software, Inc.
Waynesboro VA
540-221-4444