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"Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

  • 1.  "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 12-29-2023 18:47

    Client is on 2020.6 Standard w/ CI6200T, PR 2.24 & PR2240T.  They access Sage on a 2016 Standard Terminal Server.  This issue only occurs on the TS, not the Sage server.  It began after I installed PR 2.24.  When they run the PR Tax Calculation, the message (in the subject line) appears. Also, when run the PR Status Check, get error message "The SPA Tax Service could not be reached".  Have worked with several Sage KBs and with IT.  Have case open with Sage, but wondering if anyone here has encountered and resolved the issue.

    KB 1

    KB 2



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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
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  • 2.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-01-2024 17:12

    We ran into this with one client back in August after installing payroll 2.23.  Sage representatives connected multiple times and we never got to the bottom of it.  The tax calc runs fine on systems that access Sage locally, it's just through the TS that it doesn't work.  Install Procmon hoping to find where it  was getting hung up.  It doesn't even show as starting.  Sage insisted it's environmental since they had no other reports on it and washed their hands of it.  To my knowledge, it never got resolved.  They just run it from a local machine as a workaround.  Definite a PITA.  



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    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
    ------------------------------



  • 3.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-01-2024 19:24

    I know that this Sage KB/Download is for Payroll 2.23.2 however, it seems almost directly on point and I wonder if Sage for some reason didn't incorporate the same fix into Payroll 2.24.0?

    Download Sage 100 Payroll 2.23.2 Program Fix PR2232T



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 4.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-02-2024 11:19

    In our case, Sage told us not to install 2.23.2.  They said it was intended to be installed only in those instances where NO communication is allowed.  Since taxes calculated when initiated on local machines, they said this fix didn't apply.  They told us it could cause issues if installed where communication already works.  



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    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
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  • 5.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-03-2024 19:16

    @Mary Jo Krueger I am scheduling an appointment with Nathan at Sage tomorrow.  May I share your name or case #?



    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------



  • 6.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-03-2024 19:20

    Feel free to share my name.  My case number was 8009732389.  Anything to get to the bottom of this...



    ------------------------------
    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
    ------------------------------



  • 7.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-03-2024 19:23

    Thanks, Mary Jo!



    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------



  • 8.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-04-2024 17:22

    Update:  the issue is still unresolved, but Nathan from Sage discovered that Sage is looking for a DLL in the wrong location.  The solution was to manually copy System.Net.Http.dll from one location to another.  Note: IT & I did a full workstation  uninstall/reboot/reinstall on the TS after this discovery, but that did not resolve it.  .



    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------



  • 9.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-04-2024 17:27

    Glad you have a workaround.  Let's hope that Nathan never leaves Sage.  He's a superstar!



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 10.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-05-2024 14:55

    @Mary Jo Krueger on what version of Sage 100 is your client? 



    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------



  • 11.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-05-2024 16:59

    7.10.4.0 Payroll 2.23.2.0

    I tried copying and pasting that .dll file you referenced above.  It didn't help my situation either. 



    ------------------------------
    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
    ------------------------------



  • 12.  RE: "Cannot create the Sage Payroll Tax Client" & "SPA Tax Service cannot be reached.

    Posted 01-05-2024 18:38

    Sorry it didn't work for your client.  I wrote a confusing message.  A full uninstall/reinstall of the Sage workstation after making sure all Windows updates and .NET were installed on the workstation did not resolve the issue.  The copy/paste did work.



    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    ------------------------------