Looks like the button is broken for JC (legacy modules) But I tend to think it is because of Office 2007/2010. On my WIN 7 64 running Office 2010 (32 bit), I can generate canned templates in AR via Word. However, I cannot generate them from PR or JC on that machine. When I switch ws to Server 2003 running Office 2007, I cannot run it eithe for PR or JC. Below are the error messages.
Geez, just think, this has been a problem for 4 plus years now (since Office 2007) and it still isn't fixed. Jim, you client must be the only user taking advantage of this ""valuable"" function............