Sage 100

Business Alerts Second Life? Client received this today. Dear Valued Customer, For the past 10 years you have maintained a strategic relationship with SAGE ACCPAC on either the Insight reporting package and/or the Business Alerts software. Today, Global Software, Inc., the manufacturer and developer of these vital tools that you use to report and analyze your respective businesses with, is pleased to announce the capability to support all of your Insight and Business Alerts needs directly with our local and regional support offices across the globe. This means that you, the valued customer, no longer have to go to SAGE to receive the support you deserve and command on the above software. This decision was taken after much prudent thought and analysis on both sides, but in the end both parties decided it was in the customers and partners best interest to have Global Software, Inc. take over all of the support and maintenance responsibilities directly effective immediately. Global Software, Inc.'s support capabilities and practices are far reaching, thorough, prompt, award winning, and leverage the expertise we have developed over 40 years in the industry. We offer toll-free telephone helpdesk (US or UK-based), Internet/Webex support capabilities that are 24/7 365 regardless of what time zone your business resides in throughout the world. In addition, we offer on-site consulting services/education around the Insight and Business Alerts applications. Upgrades, enhancements, product fixes, etc. are also received in our annual maintenance and support packages. Toward that end, as I am sure you are aware as a SAGE customer who purchased the Business Alerts software you were delivered a ""restricted version"" of the product via SAGE. Global Software, Inc. would like to offer you the capability under our maintenance plan to upgrade to the ""full version"" of the Business Alerts application. I invite you to review the below added feature/function that you could be eligible to receive should you decide to upgrade and continue under our maintenance plan. This upgrade would give you an additional $3,500 in value at absolutely no additional charge. In addition, we have many cutting edge enhancements for the Business Alerts application being delivered to you within just a few months time. Our objective by making significant investments in the Business Alerts and Spreadsheet Analyst (AKA Insight) offerings and delivering all this to you at no additional charge is to demonstrate to you that we are serious about developing and cultivating our relationships with our valued customers for many years to come. At this moment, we are developing strategic and wide-ranging partnerships with all the members of the SAGE Partner network and we look forward to servicing you through these valued partnerships. With Business Alerts from Global Software, Inc. you can: Monitor any database in your organization Include data fields from multiple databases in a single alert. (Cross-Application Monitoring) Monitor up to 5 applications with the standard license. Upgrade to the workflow version of Alerts called Data Agent Server Data Agent Server allows you to take actions such as updated databases and launch programs. Add on the Crystal Report Automation Agent so that you can automatically refresh Crystal Reports based on data from a database monitor. (Crystal Versions 8.5 to 11 supported) Upcoming enhancements for Alerts: A new Client Interface which allows for remote access to the server. (2nd QTR 2013) An upgraded processing engine to support 64 bit applications. (End of year 2013) Social network notifications for Facebook, Twitter and LinkedIn. (1st QTR 2013) Support for latest version of Crystal Reports. Upcoming Enhancements for Spreadsheet Analyst (AKA Insight): Upgraded to support 64 bit versions of MS Office. (End of Year 2013) o Additional enhancements will be communicated to you regarding Spreadsheet Analyst (AKA Insight) upon confirmation of delivery dates. Please reach out to us at info@glbsoft.com or call us at 1.800.326.3444 to start your annual maintenance partnership with Global Software, Inc. or answer any questions. We are very excited about the opportunity to service you directly. On behalf of all of us at Global Software, Inc. I would to thank you for your commitment to our products and look forward to many more years of mutual prosperity for our business and yours. Sincerely, Spencer Kupferman Vice President, Worldwide Corporate Affairs

TLDR - Can you summarize??

Sage and Business Alerts have Divorced... Alimony forthcoming

Second life??? More like life support..... Knowledgesync eats business alerts for lunch

Our client got this too. I think it is from an old mailing list because is our client that got it had an old accpac that we replaced with Jobops. 5 years ago

As I was reading this I thought it was old - though perhaps not widely announced - news. I also wonder whether Global Software actually received the list of users or as Jim suggests they more likely were sending to their last known list of users - perhaps from a time when Sage allowed customers to register directly with Global? And with Sage on a telemarketing kick for add-ons - I'm not sure how much I'd push for Business Alerts unless the customer was deeply in love with the functionality.

BA has been a workhorse for a number of our clients. At least one has received a message from Sage that indicates they can try KS for free until their next normal BA aniverserary. In their case, they have about 9 months to evaluate and I strongly urged them to take advantage of it. The thing from Global seemed to want us to know they are putting resources into updating the product. Bet the Sage divorce was a bit of a wake up call.