I have the same issue, although my client does have W/O. By the time the actual costs are determined for the O/S process, the W/O has been completed. Normally their items are manufactured and shipped within 2-3 days. Although I really like the idea presented by @MoiraGoggin, their time table will not allow this. Thanks @alanniergarth for giving me the confidence I need to stand my ground here :) You people are just GREAT!!!