Sage 100

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  • 1.  Blank white screen when starting Sage 100 2018

    Posted 06-24-2025 12:41

    Client is on 2018 Adv. She had this issue last week as well, and we got it fixed using the following list of things below (without having to do a Run as MAS90 icon).  This time, nothing worked.  She had worked from home yesterday, and got the blank white screen when trying to access Sage at work.  Could not see if there was the "+" in the upper left - white screen was minimized and had no maximize option, only close.

    So I tried - stopping service, renaming Locate and Sessions files, restarting service. Renamed SY_Workstation and SY_Console. Renamed Sage 100 folder in Documents. And here's the kicker - setup a Run as MAS90 icon and got the SAME THING, so it seems that it's not based on those services files.  I also reinstalled the Sage workstation.

    I gave her an RDP so she can run it from a server while I try to get it working from her workstation.  What have I missed?



    ------------------------------
    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
    ------------------------------


  • 2.  RE: Blank white screen when starting Sage 100 2018

    Posted 06-24-2025 13:06

    Did you check the SOTA.INI file on that local workstation? If you reran workstation setup last time then it would have recreated that file.

     

    Possible that anti-virus is killing SOTA.INI

     

     

    **************

    David Overholt

    DWD Technology Group, Inc.

    9921 Dupont Circle Drive West, Suite 300 | Fort Wayne, IN 46825

    260.423.2414 main

    260.399.8655 Direct

    800.232.8913 toll free

    sagesupport@dwdtechgroup.com

    www.dwdtechgroup.com

     

    A black background with white text Description automatically generated

     






  • 3.  RE: Blank white screen when starting Sage 100 2018

    Posted 06-24-2025 13:24

    Ah, forgot to mention that I did, indeed, check the Sota.ini file and it was fine.  (Not that it would have mattered in MAS90 mode.)

    The AV is a faint possibility and I emailed the IT to see if they changed anything, but doubtful they did since the last time I was able to get it to work and since she worked on it last week.



    ------------------------------
    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
    ------------------------------

    Original Message


  • 4.  RE: Blank white screen when starting Sage 100 2018

    Posted 06-24-2025 13:41

    Have you tried getting all users out of Sage 100 and then ending any remaining pvxwin32 processes, and checking computer management for open files?  Also I would log in to the computer as domain admin to be sure there isn't a permissions issue.  Also, you might look to see if there is a windows firewall issue by temporarily disabling it on the workstation.  



    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 5.  RE: Blank white screen when starting Sage 100 2018

    Posted 06-24-2025 16:28

    I think you covered the points I remember for this issue, but here is the KB in case it might have more suggestions:

    https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=222924450019199



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 6.  RE: Blank white screen when starting Sage 100 2018

    Posted 06-25-2025 10:53

    What happens if you change the workstation name? If you change the name and it works, then it is the table that keep workstation specific info. You don't have to keep the new name, you can set it back and fix remove the record in the table but that is a quick way to see if that is what it is. 



    ------------------------------
    Todd Martin
    MBA Business Software
    https://www.mbabsi.com
    ------------------------------



  • 7.  RE: Blank white screen when starting Sage 100 2018

    Posted 06-25-2025 10:56

    @Todd Martin - thought about that but didn't want to screw up anything else with a new workstation name - never even thought about just changing it back once I know.  DOH! I'll give that a shot.



    ------------------------------
    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
    ------------------------------

    Original Message


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