Sage 100

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  • 1.  Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-03-2020 15:44
    2018 Advanced.  One user gets a empty Sage 100 logo on the taskbar after entering her user name and password.  I have tried my user name and password and get the same issue.  Tried disabling the Antivius, Windows firewall on the server, added an inbound rule for the port, re-installed workstation setup and still getting the same issue.  Any ideas?

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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  • 2.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-03-2020 15:50
    I think we have seen this before and a guess is that the launcher is running "off-screen" ...

    You can try renaming the Sage100 folder under My Documents

    and try classic and the rename again and try standard ....

    (I think there are other ways to resolve this as well)

    Jeff F.



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    Jeff Fiddelman
    Exeplex, LLC
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  • 3.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-03-2020 15:51
    Maybe the .json files?  Rename the C:\Users\"username"\Documents\Sage 100 folder

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
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  • 4.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-03-2020 16:08
    That's it!! Thank you @Beth Bowers and @Jeff Fiddelman !!! Much appreciated. ​​

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 5.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-03-2020 16:11
    I've been having that issue quite frequently.  It hasn't quite got to the pl_advancedoptions_ui level yet, but it's definitely growing.

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 6.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-03-2020 20:03
    It really shouldn't take much coding time to not allow negative numbers to be written to the settings for screen location...

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    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
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    Original Message


  • 7.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-04-2020 11:51
    It's more the loading of settings vs saving.  Close Sage 100 when you have dual-monitors and the settings could be valid then.  Open from a remote session with only one monitor, and the saved settings could refer to a screen location no longer available.
    I agree though... I don't know why this is still an issue.  It shouldn't be too hard to fix when the cause is known.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 8.  RE: Blank Sage 100 Icon Appears on the Taskbar after Logon

    Posted 09-04-2020 12:03
      |   view attached
    I was relying on the attached KB, which apparently is not the correct KB because it mentions nothing about renaming the ..\documents\Sage 100\ folder.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


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