Sage 100

We recently upgraded this customer to v2023 and one particular user has never been able to open the Sales Order View in BIE.  I worked with him a few weeks ago and was finally able to get it working, but it takes a very specific series of events and today it stopped working again.  I was able to resolve it, but believe it's only a matter of time before it stops working yet again.

To explain the user's setup, he has a laptop that is hooked into a docking station to 2 monitors. The Scaling in Display settings on the laptop and both monitors is set to 150% and 1920 x 1080 resolution. I don't believe he has the Application Scaling set to Default inside of Sage, but I may be wrong. From time to time, he will unhook the laptop and take it with him. Not sure if he uses Sage while he's got the laptop outside of the office or not.

The way I've found the report the last 2 times is to unhook the 2 monitors from the docking station, reduce the Scaling to 100% and right click on the BIE screen and set it to minimized.  I've found it minimized in the lower left of the screen above the task bar (this was also after renaming the Sage 100 folder in the Documents folder on the computer, but I really don't think this is needed). Once I restore it and move it around on the screen, it will stay there and continue to show up after adding the monitors back and changing the scaling back to 150%. He noticed something happens to his display settings after the weekend that changed some things and it may be related.

Does anyone have experience with this sort of thing and have an idea of what I can do to make this stick with more certainty?  Any other advice on what to look for or maybe what changes to make that may prevent the view from showing up off the screen again?  It's only this BIE Report, any other Sage task shows up fine. Thanks

The Computer\HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer\Explorer\FormState registry value seems to be responsible for tracking the size and position of the BIE window.  It is binary and I don't know how to interpret the value but I did test both renaming and deleting the key.  In both cases, after renaming/deleting the key, launching a BIE view would have it show up in the center of my screen.  So you could create a shortcut or batch file to delete this key.  Could place it on the user's desktop so whenever they change their monitor configuration and they run into the issue, they would just need to make sure to use Task Manager to end any open BIE windows, run the batch file, and then launch a BIE view.  You could also add a line to the batch file to kill the ExApp.exe processes using TaskKill so the user doesn't have to do it manually.  Something like the following should work.

TASKKILL /IM "ExApp.exe" /F
REG DELETE "HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer\Explorer" /v "FormState" /f