It appears that BIE has the same problem that you run into with SQL Server. A field with nothing in it, in this case, is a NULL field rather than a blank field. In Crystal you can check a box to tell it to treat NULL as blank. I could not find anything in BIE that allows the same thing. I suppose you could create a calculated field from the ShipVia and use the IFNULL() function to make the null values into blanks. What a pain!