Sage 100

Beware that in Sage 100 v2016PU2. (5.30.2). The extra user license that was for the SAGECRM server is no longer working as an Sage 100 user. In the past a customer would get an extra user license if they weren't using the SAGECRM server. That loophole is closed. Bummer #userlicenses

I encountered the same thing recently and Sage support clarified. Client purchased 5 users. With 5 active users in Sage 100 windows (not just the desktop), *Info shows 7 users licensed, 0 available. This is because Sage reserves 2 additional connections: - One for the Administrator (in case everyone gets locked out of the system) - The second for external connections (i.e., CRM integration). Those 2 additional connections only serve those purposes. In other words, they are not 'usable' to the extent that 7 users can be logged into Sage 100 using the program.

That may be true now - as per Jim's experience - but it wasn't true prior to PU2. I had a customer purchase an additional user and we questioned Sage on the availability of the Sage CRM extra license. We were indeed able to use it as a Sage user but I do not think it was ever guaranteed. I can probably dig up the Sage back and forth. This was probably 6-8 months ago. My main issue is that you can ask 5 people at Sage about this type fo thing and get 5 different answers and they will all swear that theirs is the correct one and it's never ever been done any differently...

And I thought that ""administrator"" one was for the Sage Integration engine.