IMO we need a collaborative FAQ of all the things that repeatedly are posted here. I don’t know what that looks like but we have a very high number of repetitive questions where the answers are buried in months of HL posts and not easily searchable.
Our membership is also skewing toward “I’ll show up when I have a problem” and not as much 24x7 presence. This means a decent percent of inquiries have already been answered but have to be re-answered ( often by someone who is better than me at search ).
I think we can do knowledge management in something like Google Docs or O365 where file storage could also be maintained.
Personally, I need/want to be able to view key info offline if possible and 1,000% mobile first. If it’s not mobile first it’s not an option.
HL for all its benefits has the appearance of being dragged along through a myriad of revisions - none of which brought it into a mobile first world.
At this point MS Teams seems like it may even have caught up and surpassed HL in functionality.
What’s my point?
- Sage 100 is aging
- Sage people are retiring
- Focus of Sage BPAC partners is to whatever shiny Sage is promoting - leaving potential knowledge leakage as attention is diverted
- Unless we build our own Sage 100 knowledge we are at the mercy of what we can search on HL or find on the Sage KB ( both tough to search )
- With a powerful store of knowledge we can better serve our customers
I’m not volunteering - merely offering a suggestion for a future idea
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Wayne Schulz - Schulz Consulting - 860-516-8990
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