Sage 100

 View Only
  • 1.  Best Practice Recommendations for Avoiding Ransomware

    Posted 01-23-2020 16:35
    We all know Ransomware is an issue, but when asked by your customers how to best protect their systems (from potential Ransomware infection taking their critical ERP system offline), what do you say?

    Currently Sage is not an ally in this fight.  KB articles repeatedly say Sage 100 requires that the users have full control permissions to \MAS90\.  Other articles describe disabling Anti-Virus software from scanning Sage 100 programs / files / folders. 
    (Open the vault and fire the guard?  Really?)

    I'm thinking we can brainstorm / consolidate ideas here (as it applies to all environments, hosted and customer owned on premise servers).

    My shortlist of thoughts to start with:
    • Backups, backups, backups.
    • Avoid mapped drives (because some viruses target them).
    • Never let users log directly onto the Sage server.
    • Premium is better because the data is locked by SQL (and to get at that, the SQL server itself would have to be running the virus program... not just a workstation).
    • In a terminal server environment, Remote Ap (through a firewall) may be better than a full remote desktop, since workstations (where viruses often enter a system through email / internet) do not have direct access to the Sage files / folders.   (There are some drawbacks with this option, which others here know better than I do).


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------


  • 2.  RE: Best Practice Recommendations for Avoiding Ransomware

    Posted 01-23-2020 21:56

    I have a customer who subscribes to a service that regularly emails users with scam emails.

    “We are updating our Office 365 today - click here to login and begin”

    Inside of their Outlook is a “report” button. When you report one a box pops up saying thanks and what was reported was a test.





    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------





  • 3.  RE: Best Practice Recommendations for Avoiding Ransomware

    Posted 01-24-2020 11:54

    As Kevin indicated, backups are a great first step.  However, the ransomware attackers have evolved and gotten smarter.  They know that if you have good backups, their attack can be easily thwarted.  Consequently, the first thing they do now is seek out your backups before they announce their presence.  If they find your backups, they know they have you over a very large barrel and their demands escalate exponentially.  It's therefore essential to make sure your backups are isolated from your network so they cannot be easily found and captured.  Only then can you reasonably defend against a ransomware attack.

     

    As an additional point of interest, the attackers are now contacting employees of targeted organizations and offering enticing rewards if they will cooperate and leave the door slightly ajar.  This has come about because the payouts have increased to the point that the attacker is happily willing to incur a $10K cost of doing business to net $100K, particularly if they can do it quicker and easier than ever before. 

     

     

    Jeff Mack

    Integrated Computer Systems

    425-284-5413 direct

    206-948-9423 mobile

    http://www.ics-support.com

    https://www.mtwocloud.com

    https://www.linkedin.com/in/jeff-mack-1660906/

     

    ICS MTWO Logo CMYK

     



    ------Original Message------


    I have a customer who subscribes to a service that regularly emails users with scam emails.

    “We are updating our Office 365 today - click here to login and begin”

    Inside of their Outlook is a “report” button. When you report one a box pops up saying thanks and what was reported was a test.





    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------




  • 4.  RE: Best Practice Recommendations for Avoiding Ransomware

    Posted 01-24-2020 12:34
    Absolutely.  Backups need hardware redundancy, site redundancy, versioning and some copies must be offline / out of reach.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 5.  RE: Best Practice Recommendations for Avoiding Ransomware

    Posted 01-23-2020 21:57
    Same customer requires two factor Microsoft Authenticator to login and password change about every 20 days.

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------





  • 6.  RE: Best Practice Recommendations for Avoiding Ransomware

    Posted 01-24-2020 10:20
    Ransomware has been around for a long while and like other types of attacks have been morphed combining more than one attack. Some are automated and some have a human behind the placement. Just because it is ransomware doesn't mean someone specifically targeted you for the attack. You just fell into their trap.This means it doesn't just attack those large targets. Those most of the time can block the traps because they have invested heavily in tech to block it and have procedures in place to lessen the effects it might have on the network. That is when a human usually gets involved and pushes through trying to uncover where and when to release the attack. 
    Here is a timeline (little old 2017) that shows just how many are out there and how they are variants of one another. 
    https://p.widencdn.net/0ruah2/Infographic_Ransomware_timeline

    Defending against Ransomware is about the same as any virus. You want to:
    1. Have multiple layers of protection
    2. Plan in place in case it does happen
    3. Educate your people
    4. Keep current
    1) Layers must be on all levels. A good firewall with multi level protection is needed. We are a Watchguard reseller and with their product they have not only the ability to block a port or filter a port but also proxy a port. This means they look at the content as it is being transmitted to make sure that it is formed correctly and no one is hiding anything within the normal content that could harm the system. It can scan the emails as well as trafic. It also has what they call a TDR host sensor where it monitors machines in your network for signs of security threats. They combine this with Access points that push the protection to those to Bring Your Own Device (BYOD) and VPN to help secure any connection coming into the network from remote users. But even with all that you want to have a good Antivirus that is on each machine that specifically blocks these types of threats. We happen to use Trend Micro. While Trend and the watchguard can both can the emails, we also use Trends Hosted Email scanner to help block it from coming in through email. Another layer we have is with our backups. We use Acronis and they have a ransomware component to monitor if the machine is encrypting data and can stop it before it gets anywhere. Then you have you normal process of updates and configuring the system to limit who has admin accounts that can get anywhere. Changing of passwords, not using the same one everywhere, using 2FA, etc. Don't rely on backups to always save you. A lot of the ransomware attacks are going after backups now as well as trying to inject into SQL. 

    2) Just because you have these layers of protection doesn't mean you can set it and forget it. You have to have plans in place as to what to do if you go get it and what it is attacking so it can't spread.Plan out how to make sure you are staying current and plan how to keep the equipment updated.

    3) Educate the users about phishing attacks, links on websites, but also about social hacks https://www.intego.com/mac-security-blog/social-hacking/ where they get a call or email that seems weird but innocent enough that they respond to it giving little bits of info at a time without noticing it. There was a study at a college and someone put out 100 USB sticks all around and once put in the computer it would report back to the central computer. Of 100 there were 30 that checked in and the researcher figures there were another 10 or 20 that might have been used but just not on the internet or something blocked it from going out. For those who send emails out to marketing list, that is a BIG return. Here is an example https://www.theverge.com/2019/8/15/20807854/apple-mac-lightning-cable-hack-mike-grover-mg-omg-cables-defcon-cybersecurity People are usually the weakest point in anyones protection agains treats.

    4) Like I said in the layers you have to keep all the equipment and software current. Most of these treats are able to get around due to known issues that have fixes for them. I remember back in 1995 looking at a friends system that had an application that custom built viruses by a easy to use GUI that you click on which viruses you want to add and how you want to distribute it and clicked a button to create it. Within seconds you have your own custom variant of any of a 100 different viruses. He was a whitehat thank goodness but I still didn't let him on my computer. But something tells me that wouldn't have stopped him if he really wanted in.

    ------------------------------
    Todd Martin - President
    MBA Business Software (https://www.mbabsi.com)
    ------------------------------