Sage 100

Below is an email from a client. I have not run into this before, has anyone else? My only suggestion so far is to put invoices into batches of 20 or less and then print the batches one at a time. ""We are having trouble emailing invoices. When we go to send them, and there are more than about 20, it trips a security feature that our email provider has in place and locks up our email for about an hour. They have said that this is to prevent mass spam from being sent and they will not raise the limit. They have asked if there is a way in Sage to limit the number of emails that are being sent out in an instant and slightly stagger them. Have you had anyone run into this problem, or do we just need to find a new email provider?

They need to find a new email provider.

I typically can talk the email provider in increasing the limits for the individual account used for the blast once you explain what is going on. It is actually a good feature that keeps you from getting on black lists. You may and most likely have the wrong level on contact at the email provider (ie., tier 1 support). If not - I agree with Wayne 100%.

I have a client that sends several thousand electronic Statements twice a week. Problems at first but after we notified both our ISP and email provider of what we were doing, then all was well. That being said, I was under the impression that if you kept your emails to under 100, some magical SPAM threshold, you wouldn't be blacklisted.

While I totally agree that they should find a new email provider- in times like these I usually have the client use an SMTP service. I have recommended numerous clients to SMTP2GO.com. It's a really great service that's inexpensive and a perfect workaround for situations like these. It also provides great reporting for things like emails sent, bounce backs, etc.

Thanks Nicole, I'll check that out.

David - Spam filters are becoming advanced and looking at reverse DNS for names/IP Addresses. You might have trouble delivering email using an external SMTP service but I have also used SMTP2GO.com We have several apps that will not authenticate to SMTP and that will not work with some ISPs such as ATT's DSL services, etc. Again - the challenge has been Spam filters and sometimes they filter at the gateways before it can be whitelisted.