Here is a link to more information regarding the balanced scorecard. My presentation graphics are attached as well. Food For Thought as we move into the retreat in a few weeks.
Balanced Scorecard Basics - Balanced Scorecard Institute
An alternate system for developing metrics is the Balanced Scorecard Metrics system (BSC). It was developed by Dr. Robert Kaplan (Harvard Business School) and Dr. David Norton in the early 1990s. Traditional performance metrics provide information on an organization's past results. BSC, by contrast, can better predict future performance or how well the strategic plan is being executed.
The BSC process is a continuous, cyclical process focused on internal processes and external outcomes. The system's control is based on performance metrics that are tracked continuously over time to look for trends, best and worst practices, and areas for improvement. It delivers information to managers for guiding their decisions. BSC provides a view of an organization from four perspectives:
- Financial Objective
- Customer/Stakeholder Objectives
- Internal processes
- Org Change & growth potential
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Anne Sawyer
Executive Director
90 Minds, Inc.
CA
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