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  • 1.  Avatax Icons

    Posted 09-15-2020 20:11
    Edited by Nancy Hanson 09-15-2020 21:44
    Update:  Resolved with reinstall:
    In a 2019.2 Advanced Test Upgrade.  We have Scanco, Avatax, Blytheco Custom & BlyApps.  I was able to successfully test the Avatax Connection.  Ran all Customizer Utilities.  Didn't realize till client started testing that there are no Avatax Icons anywhere in the environment.
    Admin Role verified to have all permissions.
    Tried *Esc to be sure they weren't on Standard Panels
    Do I try reinstalling Avatax?  
    Other Ideas?
    N

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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  • 2.  RE: Avatax Icons

    Posted 09-16-2020 09:55
    Button may not appear after upgrade/update. Follow these steps:
    First, install product update from Sage. Next install Avatax update. Launch MAS and convert data if required. Open Avatax Options (Library Master, Setup), then click on Accept. According to Jon, this step is critical as it updates Custom Office. Proceed to rebuild the Customizer Log and then update panels to current level. This restored the Address Verification button in Customer Maintenance.

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    Therese Logeais, Technology Integrators
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  • 3.  RE: Avatax Icons

    Posted 09-16-2020 10:47
    @Therese Logeais - thank you for that!  I'm not having issues, but I'm saving your response for when I inevitably do.​

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
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    Original Message


  • 4.  RE: Avatax Icons

    Posted 09-16-2020 16:22
    When I lose my patience with Avalara support, I send a note to Jon @ DSD.  He is usually pretty good about lending a hand. ​

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


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