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  • 1.  Avalara

    Posted 01-26-2021 09:41
    Have a client who was cut off for non-payment from Avalara, but never received the invoice (do they only send one?).  This is a good, well-paying client, so I believe them when they say they never saw an invoice.

    HOWEVER, they can't get anyone at Avalara to contact them about re-instatement! They've spent well over an hour on the phone, being assured by various people that a manager has been notified, but still can't actually speak to someone that can help.  They say it's the hardest they've ever had to work to get someone to take their money.

    Does anyone have a good contact there that could help?

    THANKS!

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
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  • 2.  RE: Avalara

    Posted 01-26-2021 10:09
    Doesn't Jeff Roth work there now?  Something to do with Partner experience?  I think his email has been posted here.  I also have started crabbing at our Sage wrangler (PAM?).  At the end of the day, it is Sage's problem to correct.  In December, i had two "pointed" conversations with regarding Scanco's inability to update their programs so the users could stay compliant with the IRS requirements.  Apparently, Cody got his arse chewed out as a result as he sent me a snippy email.  Avalara is notorious for not communicating so I just let Sage deal with it.  We don't get paid enough to be the complaint department.

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: Avalara

    Posted 01-26-2021 10:47
    >>They say it's the hardest they've ever had to work to get someone to take their money.

    Have they ever called Sage? 


    jeff.roth@avalara.com
    Call his cell and let him know you brought the issue up in the group and we suggested that he'd be the best resource (973) 464-4446

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 4.  RE: Avalara

    Posted 01-26-2021 15:51

    Cameron Murphy

    Cameron Murphy cameron.murphy@avalara.com

     

    Thank you,

     

    Douglas Luchansky

    ACI Consulting

    p 714.282.0378 ext. 302    f 714.282.0235

     

    douglas@ACIconsulting.com

     

     

     

     






  • 5.  RE: Avalara

    Posted 01-27-2021 12:18
    Have they taken your money yet??

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


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