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AR Sales Journal update - Sage 100 v2020

  • 1.  AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 12:21
    Client trying to update AR sales journal.  Getting this VERY helpful message.  I have rebuilt the AR Invoice Header table, looked at it via DFDM.  Ditto with AR invoice detail.  I've looked at the two Saletax tables (summary/detail).  We looked at the three customer set up a few days ago.  They look fine.

    Any thoughts are appreciated.



    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------


  • 2.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 12:30
    No Header with a blank customer?

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
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  • 3.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 12:46
    That was my first thought, but didn't see it.  Looked via DFDM and dumped header table to Excel.  Nothing glaring.  No blank records.  Compared the customer # in the header to the customer table (via a vlookup formula).  All matched


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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 4.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 12:49
    Anything in AR_InvoiceRestart?

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 5.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 12:59
    Good thought but zippo.

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 6.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:05
    I hate these kind of problems ... I would suggest, 1) backup your data, 2) then delete the invoices one by one and see when the problem goes away (maybe copy everything to demo company?) Once you identify the culprit, then you can plan your next steps .... Obviously, if you have a ton of invoices in the tables, this loses its attractiveness....

    --
    Randy Marion * Software Systems Engineer *






  • 7.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:26

    I'm not sure how many invoices are involved, but If they have batches turned on you could move a few invoices at time into a different batches and update those until you find the culprit.

     

     

     

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  • 8.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:28
    Not a solution I want to pursue at this point.  Way to many invoices entered manually at this point.  I might have to create a VI if it comes to that.  Dare I say time to punt to Sage for resolution???

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 9.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:29
    or a quick Crystal report with invoice#, division, and customer#.  See if all of the fields are populated correctly.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 10.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:38
    @Doug Higgs - I did export each table to Excel.  Everything looked copacetic.  Could something be hidden by the Excel query?.

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 11.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:41
    How about the Division table?

    --
    Randy Marion * Software Systems Engineer *






  • 12.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 19:09
    Edited by Jeff Schwenk 11-17-2021 21:13
    Epilogue - #EggOnFace...

    Sometimes looking for the solution the techie way ma not the best.  I finally threw in the towel and had client call Sage.  Turns out there was a KB (51522) for this exact issue.  I still feel the corrupt record/field was hidden somewhere (sort file) and not in the InvoiceHeader table as it would appear.

    Client happy, I am puzzled, time to move on!!!







    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 13.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-18-2021 15:55
    You didn't try this originally??

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    Therese Logeais, Technology Integrators
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  • 14.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-18-2021 17:22
    All's well that ends well...

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    Therese Logeais, Technology Integrators
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  • 15.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-19-2021 19:57
    Edited by Dan Burleson 11-21-2021 21:12
    'Happens to us all!

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    Dan Burleson
    Software Consultant
    Connex Software
    Corvallis OR
    541-224-6642
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  • 16.  RE: AR Sales Journal update - Sage 100 v2020

    Posted 11-17-2021 13:29
    Interesting idea @David Overholt, but no batches in play.  Perhaps I will suggest when the dust settles.


    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------