The customer already looped in Patty and Brittany, without me having to say a word. (I've been focused on being productive, not getting into the blame game).
The latest from Brittany: "I should have an updated addition shortly ...", with not a peep from our support contact.
The support call to get APS keys properly activated (4 company codes) took 90 minutes, with an escalation (so two people on the call), and the 2nd level support was saying "I don't know" far too often for my comfort. I kind of felt like I was playing defense, preventing them using our customer to experiment / learn.
Upgrades should not be this hard. Seriously.
For the record, what worked (after install / migrate / reinstall / company conversion) was:
- Install Paya.
- Raw table edit to enable APS in the SY_568APSActivation table (checkbox).
- Open the Enable APS Payments screen and enter the new API Key (merchant key / password don't work anymore).
- Open Payment Type Maintenance and re-enter the API Key one entry at a time, clicking Fix to enable the field.
- (This way you don't get the prompt to create new records... just a warning about potentially invalidating CC records, which was fine because we were just re-linking to the same account).
- Then we activated Click-To-Pay but had to disable after too many errors.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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Original Message:
Sent: 06-23-2021 18:02
From: Jerry Norman
Subject: APS upgrades
If you haven't already contacted Brittany Dudman, you should. We encountered a significant problem with Ops Mgt on v2020 which they didn't publicize and still haven't fixed.
She's a straight shooter, but they are apparently not being proactive about publicizing known problems.
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Jerry Norman
At-Large BOD Member, 90 Minds
Smartbridge Partners
512.419.1444 x112
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