Sage 100

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  • 1.  APS / Sage 100 Issues

    Posted 08-04-2021 14:44

    A Sage 100 user is having a problem processing credit cards using APS transactions when a customer has multiple invoices for the same dollar amount. The first transaction will go through, but the subsequent transactions are declined because they are being recognized as duplicate transactions. The invoice numbers are different, and in some cases, even the customer number is different, but the credit card being used is the same. They need to be able to process these transactions. Some customers want a separate charge to their card for each invoice, so they can't run just one charge for the total. 

    Another issue that they have is trying to run a credit card refund transaction through Sage 100. It will not allow a transaction for a negative amount, even when the invoice is a credit invoice (as for a returned item or a price adjustment). The user has to go to the APS website to run all refunds. 

    Are there settings we can modify to prevent some of these issues?



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
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  • 2.  RE: APS / Sage 100 Issues

    Posted 08-04-2021 16:13
    What version of the APS interface?  What version of Sage 100.

    Regarding the credit memo processing, it was my understanding the ability issue a credit refund was predicated on the CM invoice referencing the original invoice paid by CC.  Stand alone credit memos do not process, hence the portal requirement

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: APS / Sage 100 Issues

    Posted 08-04-2021 17:10
    6.10.3 (2019 Advanced).  APSPay610_0610_20118 dated 11-18-20

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 4.  RE: APS / Sage 100 Issues

    Posted 08-04-2021 17:19
    APS has to enable credits on the account.  Contact them to make sure that is set up for the customer.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 5.  RE: APS / Sage 100 Issues

    Posted 08-04-2021 17:21
    Thank you @Kevin Moyes .  Does each customer have to be enabled for credit processing?  ​Seems like a hassle but it is understandable.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------

    Original Message


  • 6.  RE: APS / Sage 100 Issues

    Posted 08-04-2021 17:37
    I meant your customer needs it set up, not your customer's customer.  I believe it is based on the merchant account setting, but APS can clarify.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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