Sage 100

Anyone know why an invoice wouldn't show up as available to apply a credit memo to in Sales Order Invoice Entry?  I went into Cash Receipts and it shows as open, it's the same customer, there is a balance - a ton of other invoices (open or closed) show up in the lookup for this customer in the APPLY to field, but not this invoice.  If you manually type it in, even with the "-IN" at the end, it just disappears.

WTH?

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
------------------------------

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
------------------------------

Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------

What's the payment type on the original invoice?

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------

Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
------------------------------


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary

Not paid yet (so not a credit card).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
------------------------------

Original Message:
Sent: 05-30-2021 15:46
From: Doug Higgs
Subject: Applying a credit memo to an invoice

What's the payment type on the original invoice?

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------


Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary

If you already looked at AR_OpenInvoice and there's nothing unusual, I wonder if there's an issue with one or more records in AR_InvoicePaymentHistory.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary
------------------------------

Original Message:
Sent: 05-30-2021 15:56
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Not paid yet (so not a credit card).

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
------------------------------


Original Message:
Sent: 05-30-2021 15:46
From: Doug Higgs
Subject: Applying a credit memo to an invoice

What's the payment type on the original invoice?

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary


Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary

Non-zero Balance and zero in PaymentsToday?


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
------------------------------


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary

Nope, checked it.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
269-445-1625
------------------------------

Original Message:
Sent: 06-02-2021 10:55
From: Kevin Moyes
Subject: Applying a credit memo to an invoice

Non-zero Balance and zero in PaymentsToday?


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary

Source module = SO... or AR?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 06-02-2021 11:29
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Nope, checked it.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
269-445-1625
------------------------------


Original Message:
Sent: 06-02-2021 10:55
From: Kevin Moyes
Subject: Applying a credit memo to an invoice

Non-zero Balance and zero in PaymentsToday?


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary

Sales Order

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
269-445-1625
------------------------------

Original Message:
Sent: 06-02-2021 13:06
From: Kevin Moyes
Subject: Applying a credit memo to an invoice

Source module = SO... or AR?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 06-02-2021 11:29
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Nope, checked it.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions
269-445-1625


Original Message:
Sent: 06-02-2021 10:55
From: Kevin Moyes
Subject: Applying a credit memo to an invoice

Non-zero Balance and zero in PaymentsToday?


------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 05-30-2021 14:05
From: Beth Bowers
Subject: Applying a credit memo to an invoice

Sure, but client says this happens every now and then, and I'd love to know the logic behind NOT showing an invoice as available.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Tennessee Software Solutions


Original Message:
Sent: 05-30-2021 13:29
From: Doug Higgs
Subject: Applying a credit memo to an invoice

I'm not sure the reason for the issue, however, if you need to move forward you could not apply the credit memo to the open invoice during data entry.  As a workaround, use a $0 cash receipt to apply the open invoice to the open credit memo.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Assistant to the Traveling Secretary