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  • 1.  Application-defined or object-defined error when running Sage Intelligence custom report

    Posted 07-21-2025 12:47

    Hi, everyone.  

    I have a couple of clients reporting "Application-defined or object-defined error" when running Sage Intelligence custom financial report.  Anyone else getting the same error?

    THANKS!

    Scotia



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    Scotia Saunders
    Keystone Business Solutions
    scotia@teamkbs.com
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  • 2.  RE: Application-defined or object-defined error when running Sage Intelligence custom report

    Posted 07-23-2025 21:14

    We did figure out what the issue was.

    I would have never guessed this is what the issue was but …… Office 365 for Office 2024 defaults ActiveX controls to disabled.

    Sage Intelligence reports use ActiveX functionality.

    The original error message was:

    Client had saved the last Sage Intelligence Report he ran.  We were trying to determine when the template was last working so we could restore the Sage Intelligence templates from backup as directed by Sage Tech Support.  When he attempted to open the report, he received this message below:

    We clicked YES and it opened excel, with a banner making reference to the ActiveX issue with the message and link provided below.

    ActiveX controls are disabled by default in Microsoft 365 and Office 2024 https://support.microsoft.com/en-us/office/activex-controls-are-disabled-by-default-in-microsoft-365-and-office-2024-9cae60f8-478c-42c6-978c-eca072525d64

    Below are the steps to enable ActiveXcontrols.

    I enabled this in Excel on the workstation and reran the Custom Financial Report.
    Worked as intended.

    Hope this helps someone with this issue.



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    Scotia Saunders
    Keystone Business Solutions
    scotia@teamkbs.com
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  • 3.  RE: Application-defined or object-defined error when running Sage Intelligence custom report

    Posted 07-24-2025 14:30

    Thanks so much for that update, @Scotia Saunders - I'm taking bets on whether that will be on my plate next week, or the following.



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    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
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    Original Message


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