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AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

  • 1.  AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-24-2020 13:47
    Edited by Bill Pfahnl 09-24-2020 13:48

    It may be wise to carefully consider the following before doing any 2020 upgrades. It may not be possible to select a Bank Code (other than default) when printing customized check forms. This was a known issue with 2020, but it was supposed to be resolved with recently released PU1. Sage Technical and Sage Engineering confirmed that it has not been fixed and that a fix will not be available until PU2 scheduled for release end of the year.

    If a customer has just one AP bank code there's no problem.  However, for companies who do property management, for example, with multiple bank accounts it is a real problem. The only workaround is DFDM in the SY_ReportOption file to manually edit the Bank Code, and it doesn't always stick.

    I have a customer on 2020 with over 50 companies, each with a custom form and multiple check forms. It's a real clusterf-k. Can't go back, can't hold off until December to get this resolved.


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    Bill Pfahnl
    Nims & Associates
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  • 2.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-24-2020 14:24
    I ran into that, too - luckily it was only because they were phasing out one bank code.  Thank you for the posting of when it's supposed to be fixed, @Bill Pfahnl.​

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------



  • 3.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-24-2020 14:29
    What if you don't enter a Default in AP Options?  Yeah....  this can't wait for PU2.

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    Nancy Hanson
    Blytheco LLC
    Eagan MN
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    Original Message


  • 4.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-24-2020 15:42
    You're probably referring to this Sage City thread... we asked for a HotFix when they have programmed a correction, and Sage (Kent) is aware of that request.

    An alternate strategy (that I didn't post on SC) is to create a copy of the form code for each bank code.  It should work fine, with the "cost" of doing the duplication then having to maintain multiple copies of the report file(s).

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 5.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-24-2020 15:58
    This alternate strategy, sadly, doesn't work all the time.

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    Michelle Taylor
    ERP Consulting Manager, CS3 Technology
    918-388-9772
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    Original Message


  • 6.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-24-2020 17:53
    Time to turn up the 90M HEAT and start posting to the Sage City post Kevin provided.  Maybe even have a 90M representative twist some arms.  hard to believe they were able to implement some Mod requests but couldn't fix this HOT one.

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


  • 7.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-25-2020 07:29
    Maybe Kevin could reach out to Kent to find out what is holding this fix up?

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 8.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-25-2020 09:41
    They didn't commit to a HotFix... I think more pressure to do that would help.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 9.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 09-25-2020 12:27
    Can you email or skype him to see what the bigger issue is ( if there is one? ). Maybe there's something else blocking them from issuing a hotfix?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 10.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 10-07-2020 15:51
    Hotfix appears to be available for this issue - https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=107135&sliceId=1&docLink=true&languageId=&isDocLink=true&currentmsID=MS_Customer&cmd=&openedFromDocument=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 11.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 10-09-2020 11:18
    Thanks for the tip Wayne... I complained on Sage City and they just announced it.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 12.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 12-22-2020 12:18
    Edited by Wayne Schulz 12-22-2020 14:31

    Upgraded a 2016 ADV to 2020.1 ADV with all patches and PU1. 

    We run checks - the customer can change bank code on the initial check run screen

    Then they go to electronic payments/ACH and the bank code is grayed out. The bank code is a different code than the check run. They want to change it back but cannot because it's grayed out.

    They had selected to print BOTH ( check and electronic ) in the same run. And they were sending both paper checks and electronic checks.

    I'm not sure if this is the same issue or a WAD. These folks cut lots of checks so I presume they have correctly picked up on the difference between 2016 and 2020

    I DFDM SY_ReportOption with the correct bank code to get around this. Hoping it doesn't come up again and/or re-appear on other company codes.



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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 13.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 12-22-2020 14:08
    Edited by Wayne Schulz 12-22-2020 14:40

    I'm taking support call on this in two situations

    Both situations involve the check being printed along with either

    a. Electronic payment stub ( which prints in the same run - immediately following the check )

    b. Extended payment stub ( which prints in the same run - immediately following the check )

    In both situations, the second stub has a bank code that is wrong ( same as last time it was printed ) and cannot be changed through the UI though you can change it in SY_ReportOption

    1. Print checks to Bank A , then the Electronic Payments try to print to bank B ( and is greyed out so we can't change the bank code)

    2. Print checks to Bank A, then EXTENDED stub tries to print to  bank B ( and is greyed out so we can't change the bank code)

    v2020.10

    All patches and product updates have been applied

    Still digging into what may or may not be happening



    ------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------



  • 14.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 12-23-2020 11:38
    Edited by Wayne Schulz 12-23-2020 11:41

    This appears to be a confirmed bug which is a hidden KB article in the engineering database ( created 12/18/20 ).

    The issue arises when you print both checks and electronic payments in the same run. If you used a different bank code on the last run ( Example, Bank D ) and then go in and do a run using Bank E -- your checks will show printing with Bank E but the electronic payment bank code stays at D ( incorrect ) and would update the electronic payment to bank D.

    x-ref case  #: 8008523174



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    Wayne Schulz - Schulz Consulting - 860-516-8990
    ------------------------------

    Original Message


  • 15.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 03-25-2021 17:46
    OK, so this error popped up today on a customer that has been already updated to the most recent updates and AP HotFix.  The Bank Code in the AP Check  and Electronic Payment Processing is stuck on Bank Code "S"  and we can't change it to Bank Code "R".  This has NEVER been a problem until today.  They have been on the latest version (PU1) for a couple of months. 

    Any ideas?

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    Chuck Peddy
    Smartbridge Partners
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    Original Message


  • 16.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 03-25-2021 18:31
    There is a hot fix for that specific issue - is that the one you installed?

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 17.  RE: AP Check Printing v2020 - Custom Forms / Multiple Bank Codes

    Posted 03-25-2021 18:43
    @Beth Bowers, yeah, I had missed that it was the AP6001T and ​not the AP6000T HotFix.  I think it's working now.

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    Chuck Peddy
    Smartbridge Partners
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    Original Message


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