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  • 1.  Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 15:18
    Anyone seeing issues processing credit cards with Paya this morning? Client reports after hitting Submit, it never returns with the authorization.

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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
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  • 2.  RE: Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 15:19
    @Brett Zimmerman is our Paya outage watcher

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 3.  RE: Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 15:51
    I haven't heard anything.

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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 4.  RE: Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 16:03
    Edited by Greg Stiles 08-12-2021 16:03
    Operator Error.

    Maybe this is different than before? User enters the CVV, clicks Submit, screen changes to address info, user was not hitting Submit a second time. 

    Case Closed.

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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
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  • 5.  RE: Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 16:33
    Oh right, the two 'Paya' screens.  I never really liked that. The Submit button should be disabled/hidden on the first screen (below) and only allow Next:



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 6.  RE: Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 16:39
    Yep. Agreed. It is confusing, but if it's always been that way, not sure why I got the call this morning, this person has been doing this for years!?

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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
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  • 7.  RE: Anyone seeing issues processing credit cards with Paya this morning?

    Posted 08-12-2021 16:43
    Did Level III processing just become enabled?  I think that is what the extra click is for...to allow that data to be entered / verified.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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