Sage 100

Anyone know if Sage has documented somewhere that you can't purchase more than 20 users for Sage 100 _**Standard**_?

What???

They have told me that in the past, but I don't' think I have ever seen it in writing anywhere.

Exactly, @ThereseLogeais. Sage is initially stating that the client needs to upgrade to Advanced in order to have more than 20 users on Standard. Sounds like a money-ploy! Now obviously we don't recommend they run Standard for that many users, but the client needs more licenses regardless, and upgrading to Advanced will be a bit involved due to 3rd Party, etc. so we can't do that right now. If Sage continues to give push-back, I'd like to ask them to show us the EULA/documentation that states this. The other option is to just purchase Advanced to get the new unlockers, however I don't think we'll be able to enter them inside Sage 100 Standard.

So you're just trying to add additional users? How many would there be in total? I don't think Advanced keys will work with Standard. Let us know if they provide you any documentation.

I have a 25 user customer on Standard.

Thanks, @MarkKotyla. Do you recall around how long ago that client got ""over"" 20 users on Standard? Yes, @ThereseLogeais, for a total of 21, but Sage is apparently holding strong on this and will only sell up to 20 licenses for Standard. And they said it's not stated in the EULA, although they did say the price sheet only shows pricing up to 20. Of course the client doesn't see that nor does the price sheet say anything about 20 being the max. Can you imagine if you bought an average-type car and all the sudden it stopped working at 50k miles, and come to find out that particular model only works up to 50k miles? After that you need to buy an add-on to continue using it.

I have a customer with 29 users on Standard but they purchased it before the turn of the century...

Oh btw, I tried entering Advanced keys on my local Standard system and it took it. The # of licenses that shows inside Sage 100 didn't update right away, but upon exiting Sage and going back in updated it. And I tried to go into a few functions and things seem fine, but who knows what'll creep up down the road? @ThereseLogeais

The last time they bought was at least 3 years ago. I've never seen any footnote on price sheets stating that limit, and since customers can buy additional 5 user blocks, never imagined that there was an artificial ceiling on Standard licenses. I'd escalate the issue because it sounds like BS. My customer can get away with that many licenses on Standard because they have a Citrix farm for remote offices.

@BrettZimmerman who at Sage told you that?

@BrettZimmerman that was a written policy with EES many years ago. When Sage allowed new customers to choose the ""flavor"" and removed the minimum user requirement that old EES policy was eliminated. I remember that policy well because I had one customer that we upgraded to Advanced because they maxed out the users at Standard.

We have had customers with 20 - 30 users on Standard, but the performance most of the time has been very sub-Standard. For those of you who have customers at this level, is the performance acceptable?

Asking Sage if this is a new policy

Here's what Sage has to say. I asked Mike Ritchie. I'll paraphrase my understanding: When Sage EES 1.4 merged to Sage 100 Standard, the prior EES limit of 20 users also transferred. That doesn't really address Brett's original question of whether there is any documentation on this policy stating no more than 20 licenses can be sold to Standard users. Also, this is NOT a technical limitation -- since Sage WILL sell licenses above 20 to Standard users on user pricing. Someone here may be able to come up with better documentation on this. however, I believe the [initial 20 user limit was related to not allowing EES users to get a great deal on CRM](http://www.sagesoftware.com/email/mas_bulletin/MAS_Promos_Summer_2009.html) licenses (which I believe at that time were bundled 1:1 with Sage 100 EES bundle user licenses).. According to the What's New in MAS 90 4.5 [existing EES users received USER BASED module pricing. ](http://www.scribd.com/doc/55419889/Sage-ERP-MAS-90-and-200-4-5-Pre-Release-Guide-April-2011) The original question of whether there is documentation outlining the 20 user limit for Standard still appears unanswered.

Found it! Here you go - see top of page two.

Sage isn't disputing that user bundles can be purchased above 20 users. They are claiming: I was speaking to Sage 100 perpetual. The legacy product used to be called EES, and that is the product that does not allow more than 20 users on standard. The C product can have any number of users on any platform. I am not aware that there ever was a 20 user limit on module-based pricing (what they are referring to as perpetual). I think Sage did slap a limit on EES since at the time they were bundling CRM 1:1 with EES user licenses and I think that caused some concern about cheapening CRM licenses.

I *think* Sage is confused and the legacy product that used to be Sage EES is the Sage 100 User Based Pricing? Anyone have any other info on limitations of Sage 100 Standard module-based pricing to 20 users?

@BrettZimmerman we had one that went over 20 but they bought Advanced licenses. We then got Sage to issue Std keys so we could update their existing system until they were ready to upgrade.

This https://90minds-com.socialcast.com/messages/5960227?ref=stream

Note that the pricing for 20 pertains to user based pricing (not the per module / perpetual). This limit was also lifted as per Brian's PDF in April 2012. I haven't found anything to indicate that a perpetual customer has a limit of 20 licenses.

And from the FAQ attached

As far as I know, module-based pricing never had a limit on the number of users - you can see that in the attached Excel price list from 6/1/15 - Users 11 and above are priced at $665 each for Standard. It was only the user-based bundles (EES) that had a maximum of 20 users on Standard. In fact, you can still see the price list shows a limit of 20 for Legacy User Based Pricing (formerly EES) for the Standard product. And, if you read that pdf from April 2012, it actually contradicts itself so I have no idea what the right answer is. The first sentence states ""...users will have the option to purchase above the previous 20-user cap."" But in the very next sentence it reads ""When...is required, customers may choose to upgrade (and remain on the old per-user bundles). In this scenario, upgrade pricing will continue to be based on the pricing that was in effect prior to April 1."" Does this last sentence mean that there is a maximum 20 user limit for Standard?

I don't think we are going to get a definitive answer in this case since the customer already bought only the lesser number of licenses Sage allowed. However, this may recur. In these types of ""policy"" rulings, I find that they often originate from the sales desk versus something that is ""hard coded"" into the internal Sage computer systems