Here's two contacts that I have. Haven't worked with them since late 2017. Gina helped us coordinate the uninstall, although they had to get Greytrix involved to piece a few things back together.
Jon Johnson
Customer Operations Consultant
Jon.Johnson@efi.com
1-800-624-5999 ext. 992501
Gina M. Stoppelmoor
Operations Manager
Gina.Stoppelmoor@efi.com
(650) 357-2747 direct line