Sage 100

Anyone having issues with the new keys not allowing Aatrix out of Demo mode? We have a client that is running Windows 10 (of course) and is stuck in Demo mode. I can put the same keys in my local Win 8 install and it works fine. We've done the uninstall/reinstall of eFile and have had no luck. I forced updates with the manual install from Aatrix website. It acts like it's activating, but no errors. When you are in Aatrix you can't get the updates to launch though. It's like Aatrix can't see the internet. I've shutoff the Windows Firewall and results did not change. Thanks in advance, trying to avoid the Sage Support call if I can.

Last year I noticed that not having one of the prior IRD's installed caused that.

Is UAC turned off? Since it's Windows 10, there are additional steps to turning it off: http://www.tekrevue.com/tip/how-to-disable-user-account-control-in-windows-8/

The one time a client was ""stuck"" in DEMO mode in Aatrix was due to an expired support plan with SAGE. Once SAGE renewed the support plan, we were able to use Aatrix again. I know you said the keys worked in a Windows 8 install. Just something else to consider.

Skype was the culprit. Skype must use the same port and was listening for a connection.

So how did you resolve. Reassign the port for Skype?

Client... ""I don't ever use Skype."" Uninstalled and done with it.

FTW!! Nice