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  • 1.  Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 06:42
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    Anyone having issues trying to run the Sage Q3 TTU? All I get is ""The version of the file is not compatible...


  • 2.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 08:08
    Yep - I'm getting the same thing.


  • 3.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 08:10
    Hmmm - the Portal says the file size is 2.38 MB, but mine downloads at 1 MB.


  • 4.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 08:56
    Update if you hear anything please. Is this a new release (I'm out at a customer and haven't checked).


  • 5.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 10:44
    I just tried again, and it's still broken. Someone on Sage City reported it last Thursday, but it has not received a response from Sage. When I try, I'm running into the Sage City login problem (i.e. I can't get it to post).


  • 6.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 10:46
    We had the same problem and called Sage - they said no one had reported any issues. I assumed no one reported it because the only changes were in Ohio and probably everyone in Ohio uses the Extended Solution for multi local Ohio taxes and I don't think you can install it with that. I ended up just changing them manually.


  • 7.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 10:56
    @RobertaFerguson did you call the Tools team or the team that handles Payroll?


  • 8.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 10:58
    Cullen called the Tools team and they checked with the PR specialist who said she was unaware of any issues. They tested on their end and it worked ok. They sent Cullen the file via ftp and that worked for him.


  • 9.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 13:47
    I got a working version, too. I don't get why it's taking Sage so long to fix this Portal issue.


  • 10.  RE: Anyone having issues trying to run the Sage Q3 TTU

    Posted 09-03-2013 19:58
    I think it still lets you continue to install. Just a warning.