I keep looking for a sign that Ron has changed. Some resellers say he has, others speak to the contrary. My one major interaction was interesting. I installed MB on a Tuesday night. Wednesday morning, client couldn't invoice due to continuing errors. Since they had been invoicing without issue for two weeks prior to installing MB, I called Ron first. He wanted to know why I was so certain it was MB causing the issue. I said, because there were no issues prior to last night. Well, call Sage tech support because my stuff isn't the issue. Eye ball roll...... Sigh. Bit my lip and tongue. I called Sage and after five minutes, THEY said it wasn't the base code. So I call Ron back. Explained the Sage response. He then said it still wasn't his stuff but he would do me a favor by connecting. Made the connection and less than five minutes into the call, he mutters Oh, Oh. Sensing that this was a technical reaction, I asked what that meant. He said I was missing some MB code and he would download it to me. Everything was working about 30 minutes later. No apologies received. Unfortunately, we still experienced problems with the code. On Friday, we had a telephone conversation that didn't require a telephone. If I wasn't screaming at him, I was very close to it. He offered to refund the client's money because obviously, he wasn't meeting their expectations. I said if he would just fix the OBVIOUs bugs in the software, no refund would be needed...... I understand MB works better now but I haven't had any clients with the need AND the resources to try it.