Sage 100

Anyone have an installation for Service Pro for Field Service Management from MSI up and running???

This has been asked a few times with mostly negative responses.

any recommendations??? other alternatives????

I continue to review with prospects the Scanco Field Service and Dispatch software, which is powered by JobOps. The advantage of this software is it includes all the functionality of JobOps so a customer may also use the production functionality in addition to the service aspect. Many customers need both functions. The only current issue is that the new version of the Technician Dashboard - mobile access through smartphones and tablets - has been delayed, but I understand may be out in May or June. A service package without this feature is difficult to sell, so this release is critical.

@BarbRippberger @JohnWilder

We do have one client using Service Pro. It was a long and painful implementation, but to be fair, part of it was the client's request to have everything exactly like they wanted, even if the functionality wasn't currently part of their program. When it is working, I think they are happy with it, although integration issues seem to pop up occasionally. This client has 20+ service techs in the field using the program.

We have had a couple of failed installations with MSI and threw in the towel. . We are working with ServiceTrade now (Another player in the field service business) We have created an Interface using their API wth SAGE 100.

​@Lourdes Sobrino  I have a client looking at this product currently.  Did you end up having a client that implemented it?  Do you have any recent feedback?  Thanks in advance! ​

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Shannon Sadowsky
RKL eSolutions, LLC
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After telling my customer about the references that I had received....and telling them against buying the software...they went ahead and bought it... I believe they are in a legal talks now.... It took over a year to "try" to  interfase with Sage 100 v2018....it corrupted some Sage100 data in the process...and it has never been implemented again....  What else can I say...

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Lourdes Sobrino
LU² DSD Puerto Rico
Guaynabo Puerto Rico
787.485.9638
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Original Message:
Sent: 06-04-2020 20:02
From: Shannon Sadowsky
Subject: Anyone have an installation for Service Pro for Fi

​@Lourdes Sobrino  I have a client looking at this product currently.  Did you end up having a client that implemented it?  Do you have any recent feedback?  Thanks in advance! ​

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Shannon Sadowsky
RKL eSolutions, LLC
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