General Consultant Discussion

anyone had issues with direct deposit nacha files for Key Bank? trying to verify before we sell DD to a client. thanks!

I am not familiar with Key Bank, but it's been my experience that it normally takes many exchanges with the bank's technical department to get the nacha format they use set up correctly. Once it's working then usually no problems until one day the bank changes their system or software without warning and direct deposit stops working. Just make sure you set your clients expectations properly - setup effort = time = $$$, maintenance = very little time - low $$.

I would ask for there NACHA manual or guidelines. Most banks can/will provide this. I've set it up three times recently and had no trouble once I was able to talk with the ACH folks at the bank. Get your client to call their contact and have them put you in touch with the right people. Don't attempt to call the bank on your own.

Good point @KathrynScofield Make sure you are working with someone at the bank who actually knows how the ACH works (a tech person). Talking with account reps (a salesperson) will not get you all the details you need.