Sage 100

Anyone else with customers having issues with Sage Exchange?? Unable to communicate with Sage Exchange. Try again or contact a Sage 100 ERP Customer Support Representative.

Yes, two of our customers just called. We assume Sage Payment Services is down.

Ditto.

Isn't there a hot line or something?

Just for future searchability: https://support.sagepayments.com/ics/support/contactUs.asp, 877-470-4001 (reference your Virtual Terminal ID, merchant ID#, or username) or email VirtualSupport@sage.com

Just spoke with SPS support who said, ""It is a system-wide error and the engineers are working on it. Once it's fixed, an email blast will be sent to all merchants."" ""Was an email blast sent to them alerting them of the issue?"" ""I would hope so but you are my 82nd call since 4:55 ET so we have no idea. I suppose it would help to post something on the website but as I said, the phones are non-stop."" Sigh....

I just got an email from them

From: do.not.reply@sagepayments.com [mailto:do.not.reply@sagepayments.com] Sent: Wednesday, June 29, 2016 6:12 PM To: Brett Zimmerman <bzimmerman@netatwork.com> Subject: Error when Processing Through Sage Gateway **Error when Processing Through Sage Gateway** Sage is aware of an issue currently impacting the Sage Payment Solutions gateway. Merchants attempting to process payments are receiving error messages. Our IT teams have been engaged and are working to resolve the issue. We apologize for this inconvenience and thank you for your patience.

My customer got this about three hours ago, about 2.75 hours after it first started: Error when Processing Through Sage Gateway-Resolved The issue impacting payment processing through the Sage gateway has been resolved. We apologize for this inconvenience and thank you for your patience. For more information and updates regarding this issue, please visit our Self Service Portal at http://www.sagepayments.com/Support-Resources/Self-Service-Portal Best Regards, Sage Payment Solutions

I wonder what the industry standard for uptime at CC processors is........

More than Sage provides.

Is this down again? I just got a call from a client that they are getting the same message as yesterday.

I haven't heard from mine yet. Let's hope it is something local and not system-wide again!

Thanks, Therese. My client also relayed to me that yesterday every time they tried to put thru an invoice and got an error, SPS still picked up the charge (but they didn't know about that until today). They spent today undoing the duplicate charges. Please have your clients check their SPS for duplicate charges from yesterday's outage.

She emailed me today saying at least one order had four pre-auth's on it.