Sage 100

Anyone else seen issues with SO credit memos posting the cost of sales as positive instead of negative thus messing with commissions, etc.?? Sage 100 Advanced v4.50.4.

Any possibility that the CM Qty was posted as a negative? CM is a bit confusing because MAS flips the qty to a negative for you.

No, I looked at that and the unit price as that will also mess things up if entered as a negative.

Was it regular items or misc/charge types? I've not seen an issue like you described with credit memos, but maybe it we knew a bit more we could recreate it. Also, what account group is the cost of goods sold account associated with?

Have you NEVER seen CM's do weird things? We have one customer who has had at least 4 instances of them updating with positive amounts, even though the lines updated correctly, thus an out of balance DTR. I've blamed it on user input - as @JeffSchwenk said, it is confusing so they usually enter negative quantities and/or negative pricing (I've seen them do both!) and it never comes out clean. I'm guessing in this instance, they entered it incorrectly then corrected it but it only half corrected it.

No that's not what I meant @ThereseLogeais - I've seen odd CM behavior, but not the particular issue you described, unless as you state it's the user that behaved oddly and not the credit memo.

Well, that's my inclination but I COULD be wrong. Usually I see something wrong on the lines but not in this case and this is the first instance of it at this customer @MoiraGoggin .

I doubt you're wrong @ThereseLogeais. Test with SO Setup Options 'display unit cost' turned off.

Really @MoiraGoggin ?? How does that play into it??

Isn't the issue with cost? If you take the chance away from the user to mess with the unit cost on credit memo, could prove that the user was messing with that field and caused the positive cos posting.

Hmm, will have to keep that one in mind.

Just had this happen again for the customer I mentioned above that has had it happen multiple times. The CM total is correct, i.e. -$173.48 but it took two items out of inventory instead of putting them back in. The lines show 2 shipped as opposed to -2. This was generated from RMA. Now, did they go into the lines and change the quantity to minus two instead of leaving it at positive two? Hard to say but why would the total be a credit?